8007 Oswego Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Clyde H
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on November 23, 2024
Donavan P
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on November 07, 2024
Tracy H
although the tech found nothing wrong with my dryer machine, I appreciate the quick service but it’s expensive… I’m glad sears pays the techs for their diagnostics and expected to pay more for that... Tech was professional knowledgeable. I have a better idea of what to check first if it stops heating again… also, sears can schedule techs but ultimately doesn’t have a clue about how long any given call will be or the actual drive times between them… sears updated my time frame and I’m glad I’d just taken the day off. As a service tech, I’m aware that any number of variables can happen to delay service times. In MY home, the tech was thorough, clean and did the thing. In & out! I’m aware this can sound like an SNL skit. 🙄
Customer service response - Thank you for your detailed feedback! We're glad to hear you appreciated the quick and professional service, and we value your understanding of the scheduling challenges.
Sears Home Services on October 15, 2024
Tonia O
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on September 24, 2024
Joseph G
Came and finished the job earlier than I expected. Professional, knowledgeable and friendly
Customer service response - Thank you for your positive review! We're delighted to hear you were impressed with our prompt, professional, and friendly service.
Sears Home Services on September 23, 2024
Jay J
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on September 23, 2024
Stephen M
Our technician was fantastic . ....diagnosed previously misdiagnosed issue. Definitely 5 star service
Customer service response - Thank you for your fantastic review! We're delighted to hear our technician was able to accurately diagnose the issue and provide you with 5-star service.
Sears Home Services on August 20, 2024
Charles M
Technician was amazing very knowledgeable punctual and polite he explained everything perfectly but Sears is very expensive and parts took so long if I ordered the parts my self I would've had them next day
Customer service response - We're glad to hear you were impressed with our technician's service, Charles. We appreciate your feedback on the cost and delivery time of parts and will work on improving this aspect.
Sears Home Services on August 20, 2024
James M
Joe was a real pro knew what he was doing
Customer service response - We're thrilled to hear that Joe impressed you with his professional service. Thank you for taking the time to share your positive experience!
Sears Home Services on August 12, 2024
Stephen P
Joel was very courteous and respectful. He came into the kitchen and immediately started to work when he had pulled out the refrigerator. I grabbed a broom and he helped me sweep behind the refrigerator. He also took my Dustbuster and vacuumed off the grill on the back of the refrigerator that had collected, a lot of residue. He also took the time to explain how the water drain worked. We cleaned out the plugged hose and reinstalled it. He explained that when the water drips into the pan behind the refrigerator the fan drives the water up. He was very professional courteous. Did an outstanding job.
Customer service response - We're so pleased to hear about your positive experience with Joel, and we appreciate you taking the time to share your feedback. Thank you for choosing our service for your appliance repair needs.
Sears Home Services on August 01, 2024
