8007 Oswego Rd Reviews

Eugene has provided my household with fast honest and reliable service multiple times. Based upon my experience with Sears appliance Repair they respond quickly and hire great associates like Eugene. Give them a try.

Nice guy, a little pricey for the diagnostic. Could have been worse (the price). John was very hpful and informative.

Tech Josh (and his trainee) was great - friendly, prompt, knowledgeable, really smart. Took time to listen and observe the problem, then quickly traced it to a manufacturing defect. Minus one star for Sears Appliance Repair system having no parts source for this 2 year old LG dishwasher.

Well this is my 11th appt . Techs have been here several times . One Tech quit . Yet another arrived to day Sept 30 . Trying to get this repair done since June 10 . This tech actually got the fridge cooling and freezer working . Let’s see what happens 24 hours from now . I sincerely hope this works . No one should have to wait almost 5 months for Sears to repair an appliance when they have had my money since June 10 . Thank you Eric . Best Tech yet !!!!

First guy they sent out messed up sent wrong part which delayed process by an extra month the second and third guy that came out were great, fast knowledgeable, and friendly . Like everyplace today they need to hire better more knowledgeable workers to get the job done right the first time. Sears was unapologetic for over two month wait for repair on warrantied fridge but the repairmen (not the first guy who was clueless) at least were sympathetic and made up for a bad experience

Only complaint is the 8 to 5 appointment window. At least do morning or afternoon.

I had an appointment and cleared my day. At 2PM I got a message that the service tech would not be able to get to me, and they resecheduled me. So I cleared another day. The tech never showed up and never notified me. At 8PM they still said I could wait until they showed up. I didn't, I cancelled the appointment and scheduled the appointment for another day. The tech showed up and made the repair quickly, but didn't advise me of the cost, he just had me sign off after the fact. It was moderately expensive, but okay.

The work by the technicians has been a 5-star experience. My issues have been a breakdown in communication as to where replacement parts have been delivered to. The biggest issue, has been the lack of ability to speak with a human when questions don't match the options provided.

The last tech was great. The first two misdiagnosed the issue and now we have been at this for over two months just to finally figure out the fridge is not fixable.

The repairman walked in and said my 6 yr old LG refrigerator was crap. When I asked what a better brand was he stated none, they are all crap. He ran the diagnostics and told me to just go buy a new refrigerator. It felt as though he just wasn't interested in fixing the refrigerator.