8007 Oswego Rd Reviews

Bad he laying he telling us details and go tell the warranty company different so bad for him not honest

I will not give a rating to our technician, as it is impossible to rate his craftsmanship separate from the overall experience with searshomeservices as an organization. Six weeks to stumble trough 5 appointments (2 cancelled by sears and scheduled out a week), 2 faulty new parts ( compressor & dryer), and inability to finish on one call due to lack of acetylene ( another week delay). The AI system does not allow contacting a human or conflict managent. We will not use them again.

I’m waiting since the morning is 2 o’clock right now nobody come through and today is my appointment. They’re supposed to come check my refrigeration. I went into the address and I see the store is not even there. It’s a liquor store. What’s going on when I call and never customer service picked up onlyautomatic system.

Expansive cost

Technician did NOT show up for repairs. I received an email to say repairs were complete and it was signed but not by me. No idea who got the repairs I am in need of. No one to contact at Sears regarding this issue. Everything is automated and no actual person. Terrible business plan, customer service and experience.

Sears Home Services was a complete nightmare and I will never use them for a repair again, and I don't recommend you do either unless you have no other choice. Issue 1) My initial scheduled appt was three days ago. I took the day off work, and all day I was led to believe that a repair technician would arrive until after 3pm, at which point they canceled my service appt and provided me with several less convenient options for rescheduling. 2) There is no one to talk to, no phone number to call, with the exception of an AI chat, which was useless. 3) The actual service was a latch repair, which required less than 10 minutes and $25 in parts. I was then charged $299.95 in labor for "one hour" which I know is standard practice but is also criminal. 4) I was informed by the technician that this part wouldn't be covered by any warranty because the QR code that was on the back of our machine that provided the serial number "Could have come from any unit" and therefore our machine did not qualify for a warranty. So, to recap, no discount for canceling the first appt with no notice, no discount for having a quick repair, no customer service to speak of, and no warranty. Should be illegal to have service this bad.

******* DONT BUY SEARS KENMORE OR LG ******* The Sears appliance repair service is horrible. Not being able to speak to a real person and being rerouted over and over again to the AI system is the worst service I have ever encountered. Having a refrigerator compressor fail in less than 7 years is uncalled for. Had to pay for 2 separate technicians to come and do nothing but tell us that there is a lawsuit regarding faulty LG compressors that are not covered. We would never buy another Sears or LG product again and would warn anyone else against doing so. Sears used to be very reputable…but not anymore!

The technician is very incompetent and couldn’t repair the refrigerator. He kept ordering wrong parts and blamed the LG for sending wrong parts and gave up fixing it. He told me he couldn’t repair the refrigerator and brought all the ordered parts back and went away. So disappointed and can’t trust the technician and the company anymore.

guy was rude ignorant and has no idea or knowledge of what he’s talking talking about. Has lack of communication and horrible customer service skills. Also had no idea about said parts ordered for job etc

If I could leave zero stars I would I cant even begin to tell you the rude and terrible service, Never again we will just leave at that