8007 Oswego Rd Reviews

Spent 1100 to fix ice maker on fridge currently still broken. Said we would get refunded for parts he returned. never got that refund Tried to call customer service but no way to get in touch with anyone just get the run around passed off to another number that never picks up. Guy was a nice guy but obviously not great at repairs or following through with refunds. This company could be a scam

Left the fridge unplugged, accused my wife and I of ordering multiple ice maker replacements on purpose. Not to mention the old ice maker which was diagnosed as defective began working on its own prior to a new replacement. Terrible customer service skills would not recommend to others

YOU CAN NO LONGER SPEAK TO A LIVE PERSON? THIS IS UNACCEPTABLE Had them come out to fix my washer, they sent this guy out that has NEVER seen this model before. Straight said that to our faces. Then when he "fixed" the washer, he was watching a YouTube video. Told us that's how he learned how to do everything. He's not a true qualified tech. Anyways, one load of laundry later and the thing is broken again! Tried to get them to come back out and they rescheduled so much that I've been without my washer for THREE MONTHS! UNACCEPTABLE! Not only will I never use this company again, I will also be dropping Choice home warranty who has them as HIGHLY recommend. What a joke.

Bad he laying he telling us details and go tell the warranty company different so bad for him not honest

I will not give a rating to our technician, as it is impossible to rate his craftsmanship separate from the overall experience with searshomeservices as an organization. Six weeks to stumble trough 5 appointments (2 cancelled by sears and scheduled out a week), 2 faulty new parts ( compressor & dryer), and inability to finish on one call due to lack of acetylene ( another week delay). The AI system does not allow contacting a human or conflict managent. We will not use them again.

I’m waiting since the morning is 2 o’clock right now nobody come through and today is my appointment. They’re supposed to come check my refrigeration. I went into the address and I see the store is not even there. It’s a liquor store. What’s going on when I call and never customer service picked up onlyautomatic system.

Expansive cost

Technician did NOT show up for repairs. I received an email to say repairs were complete and it was signed but not by me. No idea who got the repairs I am in need of. No one to contact at Sears regarding this issue. Everything is automated and no actual person. Terrible business plan, customer service and experience.

Sears Home Services was a complete nightmare and I will never use them for a repair again, and I don't recommend you do either unless you have no other choice. Issue 1) My initial scheduled appt was three days ago. I took the day off work, and all day I was led to believe that a repair technician would arrive until after 3pm, at which point they canceled my service appt and provided me with several less convenient options for rescheduling. 2) There is no one to talk to, no phone number to call, with the exception of an AI chat, which was useless. 3) The actual service was a latch repair, which required less than 10 minutes and $25 in parts. I was then charged $299.95 in labor for "one hour" which I know is standard practice but is also criminal. 4) I was informed by the technician that this part wouldn't be covered by any warranty because the QR code that was on the back of our machine that provided the serial number "Could have come from any unit" and therefore our machine did not qualify for a warranty. So, to recap, no discount for canceling the first appt with no notice, no discount for having a quick repair, no customer service to speak of, and no warranty. Should be illegal to have service this bad.