8007 Oswego Rd Reviews

The technician is very incompetent and couldn’t repair the refrigerator. He kept ordering wrong parts and blamed the LG for sending wrong parts and gave up fixing it. He told me he couldn’t repair the refrigerator and brought all the ordered parts back and went away. So disappointed and can’t trust the technician and the company anymore.

Buyer beware! Do not use this company to service your refrigerator!! The technician’s are not knowledgeable and very shady. The technician that came to service my refrigerator once the part came in, said he couldn’t put it in because it was the wrong part. He left the part there and now I am responsible to Pay out-of-pocket to have the part returned before I can get credit for the part and the labor that was never performed. Interestingly, enough, the technician also offered to get another part and is I called him directly and he would put it in for $100. A bit shady I’d say, considering I already paid Sears to have the part installed. What clinched my accurate opinion of this technician team was that the part wasn’t the wrong part After all because I called another repair company to fix my fridge and they used the part that Sears ordered!! Their offshore customer service is the worst to try and get anything accomplished. You can’t talk to anyone local about your experience. I’m now working through Better Business Bureau To get my $300 of labor cost back. UPDATE- 3 days after my review, you can see that the owner responded asking me to call 1-800-469-4663 for further assistance. This is the same customer care number I have been calling and getting nowhere with. Bottom line - take your service elsewhere.

guy was rude ignorant and has no idea or knowledge of what he’s talking talking about. Has lack of communication and horrible customer service skills. Also had no idea about said parts ordered for job etc

If I could leave zero stars I would I cant even begin to tell you the rude and terrible service, Never again we will just leave at that

EDIT: I don’t know how to comment on the Sears response but convinced they just respond to make themselves look good. I did what they requested and I received a response via FB to call their number for assistance. Called and was placed on hold for over 45mins with a complete run around. Nothing has been resolved. Very disappointed in this company! The technician failed to fix the original problem & left without anchoring the dishwasher back or telling us that it was left unsecured and unsafe as the dishwasher toppled out of cabinet when loaded. When we scheduled another visit he admitted that it was left unsecured, claiming that it was installed incorrectly to begin with and that the fasteners were too short. The dishwasher was installed according to the instructions. When told that if he wasn’t going to do it right then he could just leave; he copped an attitude and left.

Had an appointment scheduled to fix my gas dryer. Tech came out and said he had to order parts, so rescheduled for the following Friday. The day before my 2nd appt I got a text saying I needed to call 18004myhome to confirm my appt. I call to confirm and automated message said my parts were not delivered yet and I needed to reschedule. My tracking number I recieved showed parts were in fact delivered. So I rescheduled for the following Friday. The night before I was able to confirm my appt with no issues. Then the day of said appt, they are supposed to arrive between 8-5. NOBODY SHOWS UP! Taking time I don't have off of work for nothing!! Then I get a phone call from an actual person while I'm in the bathroom saying no one is available to fix my dryer and now they need to reorder my parts again. Literally the only time I didn't have my phone on me. Try calling back, and no matter what number I call, it's automated. Completely impossible to get ahold of anyone at all!!! There's no email address to send a message to either. And on my appt link online it won't let me reschedule. So now I'm stuck after paying $400 for them to fix my dryer and it's not even close to being fixed! My dryer is barely 2 years old. If you want someone to fix your appliances that you can actually get ahold of, I would go through somebody else because this is absolutely ridiculous!!!

Yurly was great. First guy was rude then it took 3 appointments for the repair person to actually show up then it turned out the first guy completely misdiagnosed the problem and Yurly was unable to fix any of the issues. We waited for 8 to 12 hours 4 times to get this resolution and we were ghosted for 2 of the 4 scheduled appointments. You would have to pay us to use Sears ever again!!!

Misdiagnosed