40 Catherwood Rd Suite F11 Reviews

I tried to have a GE microwave fixed. Over two months, I had five appointments with two technicians. They were not fully sure of the problem, and eventually settled on the power board and relay board. Once installed, the microwave boards blew out and the fuse in my home was also blown. They ordered two new boards. For the last appointment, no one showed up. I tried to call Sears Home services, but only got an AI agent who said that my appointment was in the past. So, five times I had to take off work and we still have no idea what the problem is. The technicians did not have the knowledge to fix the problem. And for Sears, bc they now only use AI agents, there is no way for me to contact anyone to discuss the appointments, the problems, or even to send back the new parts that are at my home. Any question I asked sent me to a phone number to the AI scheduling agent. Many replies to these negative reviews say to call a number. But that number goes to an AI agent for scheduling! There is no way to talk to a real person to resolve any issue. I suspect the replies here are also from an AI agent. I paid $750 and have nothing to show for it, and no know to talk to about it. I have placed a hold on the credit card charge, but that was a month ago so I assume it was paid and it will be clawed back. If I could give a negative rating I would. Please, PLEASE, do not use Sears Home Services. They are not competent enough to solve harder problems, and if things go sideways (which they tend to with repairs), you will lose money and not have your appliance fixed. Just stay away.

Refrigerator section is working now but Freezer is still not working

Sears home service repair has been contracted to fix my ventless dryer since August 2024. It is now January and I’ve had I think six or seven appointments with this company to repair this dryer. They have shown up successfully once and the replacement part was malfunction so that wasn’t their fault and they did get another one to my house. ***Note that the service tech left my dryer and at least 10 pieces. When the service tech was supposed to come to my house in the beginning of January, this tech did not communicate that they were on their way until they were in my driveway. Had not expected this and thought I had a good 15 minutes to get home. I got there as fast as I could but the tech had already so they missed me and left and refused to come back. Sears that offered me another appointment. Yet again there’s no communication from the tech, no phone call or text message as they promise. The tracking system shows my check should’ve been here at 9:09 this morning. It is now currently 11:19. And as you can imagine folks there is no contact. I’ve already called the number and Was told that they would get back to me with an update. Do yourselves a favor do not buy the extended warranty through Lowe’s because they use Sears home services for repairs. And doesn’t seem too worried about customer service.

Wow. It was alarming how unhelpful having them come out was. Seems like a money grab. Guy was here for 5 min and told me he could not help me on my oven that is like 5 years old. Charged me 150 for 5 min. Not sure what they actually help with.

Never showed up to the correct address. Billed me for a service they never did. Don't ever use best buy or sears home service.

Hired Sears to do a deep clean of washer and dryer at new house we just moved into... I cannot for the life of me figure out what the technician did while he was here for a couple of hours.. this is what it looked like after he left and told me everything was cleaned. **UPDATE: spoke to customer service and they said they do not guarantee the technician's quality of work and I would have to pay the fee again to have them come back.

I'd give a zero instead of 1 star if I could. Sears has been no call no show for several months for servicing our refrigerator. The confirmed via automated system that they were coming yestersay and that the parts that were sent for diagnostics were received. Waited at home all day only for them to cancel via text and reschedule for another month out. They schedule and do not show up. They were contracted with American Home Warranty who set this up, which is an equal nightmare.

⭐️⭐️⭐️⭐️⭐️ for your service technician, who was just great—5 STARS for HIM ONLY! The fact that I WAS NOT called in advance to tell me that I had to disassemble the stacked washer/dryer units made for stressful last minute accommodations. NOT HIS FAULT…but your entire customer service experience dealing with phone calls just SUCKS!👎The fact that it is virtually impossible to speak to a human when calling your 800 number to discuss service calls is absurd. Clearly customer satisfaction is NOT a priority with your company. So frustrated with THAT aspect of this experience. Again, the service technician was great. Add an option to speak to a human when someone calls…dealing with AI voices is beyond maddening. :-(

1 hour of labor- no parts $380.00. Enough said. Can not get ahold of a human with any capacity for discussing overcharging claim. Phone system is misleading. I wish they would contact me as the operator said they would.

Our experience with the technician Javar was excellent. The rest of our Sears Home service experience I would rate as poor and frustrating. It took 3 service calls to complete this 2024 repair. The first scheduled service 5/2024 the tech did not have the parts needed to complete the job, even though we specifically described the problem in our service request. Being that this is the third time we have submitted the same repair request in the past 4 years, we new what the problem was. The lights are continually failing on this Whirlpool model. The next time an appointment was scheduled in 6/7/24, but because the technician did not know the parts were delivered to our address, the appointment was never confirmed and we waited around for another entire day for a technician who did not show up. We spoke to customer service when no-one showed, and requested a smaller time window for our next service. Making your customers wait around from 8:00 a.m to 5:00 pm is unreasonable. After speaking to customer service we were told that our next appointment would be before noon on 6/13/24. Javar arrived at 11:40 am. He called prior to his arrival to let us know he was on his way. He completed the repair in a reasonable amount of time. It would be helpful if when scheduling appointments customers would be given a morning or afternoon time frame instead of a 9 hour time frame! It is very helpful to get a text or call from the tech narrowing down his/her arrival time. In the future, when purchasing an appliance through Lowes Home Improvement, we will most likely opt out of purchasing a Sears extended warranty.