40 Catherwood Rd Suite F11 Reviews

Brendan was great. The time window (8 AM-5 PM) was more of a headache.

Repair person arrived within timeframe agreed to. He was polite and efficient. However, my dishwasher was at least 20+ years old and he said KitchenAid didn’t carry the main board or attached connection to interface to controls, which allow me to select my dishwasher cleaning choice. This included turning on the dishwasher. Model i have was Superba. (Loved this dishwasher—never gave me any issues till it died!)😢

I will give zero stars if possible. When scheduling the appointment, they promised a window 1:00-5:00 pm. Technician landed at 11:30 am, called me, and promised to return at 1:30 pm but just vanished. Impossible to reach a human if you call them. Will never call them again// ‐------- Sears called me back to reschedule at a convenient time. Appreciate their efforts to fix my concerns.

The washer was not fixed. He set for a cycle and took off leaving the junk piece behind and the washer never finished. Wouldn’t spin out and then it started to run randomly just like before he put new control Panel in it. All warranty work.

Your technicians are polite and competent. They are also obviously overbooked and rushed. Sears overcharges for both the parts and labor. Repair is straightforward and not complex. Charges should be in line with the complexity of the work. Your charges are out of the control of your employees.

Very over priced. The delay in getting the part was also costly, seeing as how it was a fridge. Unfortunately, we didn't price the part before paying and were intimidated by the "labor" costs. It took your tech 15 minutes to install a $40 part and we paid $400 in addition to losing that in spoiled food. Tony was a nuke in the navy and, while he did save his back working on the floor, he could have done the repair himself.

I was charged $299 for labor. The technician didn't even take half an hour to change the dryer belt. There was a $50 cleaning fee, but I don't know as that was done. If so, it would have been a 10 minute cleaning. I was glad they had the part needed for the dryer on their van.

Trying to contact this company and get your issue resolved is like looking at a future hellscape. The AI agent thing is ridiculous, y'all fire 400+ people and then make us jump through these stupid hoops. Worst part, they didn't even fix my oven. Have to get them to come back, and I'm stuck talking to a computer. Hellish. Can't find any of my information because she's a computer. And you're gonna reply saying this isn't your desired experience or whatever, and I'm pretty sure whoever replies is a computer too. If not, why not ANSWER THE PHONES instead of forcing people to deal with a damn computer. It's dystopian. Bet the owner is a big trump guy.

This company forces you to schedule with AI, and if that doesn't work they send you to India. I've been on the phone for 15 minutes without an appointment because they won't just hire someone to answer the phone. Ridiculous and dystopian.

Extremely frustrating and expensive experience. You have to make an appointment with an AI agent and there is no way to reach a human to talk about problems. The AI agent tried to tell me the wrong visit date and none of the links they sent to track the technician worked. The technician was nice and professional, but they don't charge you by the hour, they use some predefined repair code. So the tech was there for 20 minutes, realized some part was just loose and there wasn't really anything to fix once it was back in place. But then the bill was $400!! And of course, there is no one to complain to about that either.