40 Catherwood Rd Suite F11 Reviews

Basically a scam, there aren’t really any available service providers in the area. I waited for 10+ hours during my “appointment time” and no one ever showed. I was then told that someone would call, and no one ever did. You are talking to a call center in India or the Philippines, and they read scripts. The call menu will send you loops and prevent you from speaking to anyone. Huge huge huge waste of life, and valuable time

My refrigerator is not fixed. It is making a loud noise now. It never did before. I have been without a refrigerator for over a month.

If I could give negative stars I would. Scheduled my appointment a week in advance appointment was confirmed this morning 2 hours later they call to inform me that my appointment has been canceled. I lost time and money from work and I still don’t have a working washer. Very disappointed with the lack of professionalism and customer service.

Appointment was scheduled through GE/Crosley. It was supposed to be warranty work, as the dishwasher was purchased new in August and the discharge pump failed. The technician said that the appointment was scheduled not as warranty work but as a regular service call. He refused to perform the repair under warrant and refused to leave the property until we paid him $100 for the diagnostics. It is unprofessional to make the consumer pay for the inefficient and inaccurate communications between the manufacturer and their contracted service provider for a problem stemming from a material defect in the product. Update: Despite not removing or disassembling the dishwater during his “diagnostics,” the technician said that the discharge pump was broken and needed to be replaced for a little over $400. Today, we hired a different repair service, and he promptly came out on the same day. He removed the dishwasher from under the countertop and did a thorough inspection. He quickly diagnosed the problem: a pumpkin seed that got past the filter and clogged the discharge tube. The discharge pump was not broken. He simply pulled the seed from the tube and now the dishwasher works like new! He didn’t even charge us for the visit! So to recap, A&E Factory Service (via Sears) charged us $100 for looking into the dishwasher and seeing that the water was not discharging (the reason for the call). Then, without removing the dishwasher from under the counter and doing any inspection of the dishwasher mechanism, diagnosed the discharge pump as broken and said that we needed a replacement for $400+. When we said it was scheduled by Crosley as warranty work, he said that Crosley scheduled it as a regular service call and we would need to pay him $100 for the diagnosis or he wouldn’t leave. We refused the repairs but paid the diagnosis fee, for an incorrect diagnosis that was made without any investigation. Finally, a competent repair company actually investigated the problem and solved it quickly without charging us anything!