40 Catherwood Rd Suite F11 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Diana B
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on January 22, 2024
anne A
Javar arrived and got right to it. He seemed to know all the right questions to ask, and advised me on how to avoid future problems. I appreciated the thorough job he did, especially because I was the last stop on a snowy day. The Sears scheduling and notification system could be improved. First appointment scheduled for the next day was rescheduled by Sears for 10 days later. No problem, it wasn't an emergency. I received countless confirmation texts and emails in the interim, but when it came to the day of the appointment, the texts narrowing the window from 8-5 required navigating on my phone every couple of hours. Javar deserves all 5 stars, Sears deserves about 4.
Customer service response - Thank you for taking the time to leave a review. We appreciate your feedback about our technician, Javar, and are glad to hear that he provided you with a thorough service and helpful advice. We apologize for any inconvenience caused by the scheduling and notification system and appreciate your patience in this matter. Thank you again for your review, and we hope to serve you again in the future.
Sears Home Services on January 22, 2024
Hilary L
Joe was prompt, communicative, professional, and helped me figure out my best options going forward. Grateful!
Christina B
Karen W
Doris H
Brett B
Gary D
Zane B
Cathy L