3725 E Main - Rte 20 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Kathy M
Charles is very knowledgeable and a pleasant person. Highly recommend him.
Customer service response - Thank you for recommending Charles – we're thrilled to hear about your positive experience with our knowledgeable and pleasant team member.
Sears Home Services on June 20, 2024
Ronnie R
Repairman was very knowledgeable in the operation of all my appliances and very pleasant to work with.
Customer service response - Thank you for taking the time to leave a review. We appreciate your kind words about our knowledgeable and pleasant repairman. We strive to provide the best service possible.
Sears Home Services on January 11, 2024
Heather L
Jenny M
Dan B
Sherrie S
My tech was efficient and professional!5++++
Alicia T
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on February 05, 2024
T V
Was very knowledgeable and a good Sears salesman. 😆 Unfortunately my appliance may not be saved and he informed of the better brands... of course available from Sears Online. Good job! Definitely will be using Sears services sooner than I'ld like.
Customer service response - Thank you for leaving a review and sharing your experience with Sears Appliance Repair. We appreciate your positive feedback about our knowledgeable salesman. We apologize for the inconvenience caused by the condition of your appliance, and we hope to serve you again in the future.
Sears Home Services on February 06, 2024
Bob T
Highly disappointed with customer service and support from Sears repair services. Was told via AI that a service tech would be out to service our washer and was given a 9 hour window when they would arrive, seriously? Was sent a text the day before service to confirm, which I did. The day of service I was txt a link to know when I could expect the techs arrival. Not only did that link not work, but the service tech never showed up. No call explaining anything and when I called, I was informed by the AI rep, that the tech should arrive at 7:45am...what? One star, is way too many!
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 13, 2025
Betty C
Your online phone service was no help whatsoever they were very uncooperative and I am very sorry that now after all these years that I have Sears products in my house
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on December 15, 2024
