3725 E Main - Rte 20 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Walt716
If I could give zero stars I would. 1st time they came out to fix my dryer they charged me total of $488 ($200 part and $288 labor for a 45min job). Few weeks later issue came back. Called them and I was advised I would hear back in 3 to 5 business days. At 7 days after not hearing back from them I called them back and they stated because I was 5 days past 30 day warranty it would be another service call which I agreed because I needed working dryer. I argued the original complaint and them not calling me back caused it to go past the 30 days, I was assured a manager would call me back which never did happen. Service guy showed up next day charging me an additional $151 for an issue the 1st tech should of found. Not happy still disputing we will see what happens.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 15, 2024
Theresa D
The service techs are wonderful and very friendly and helpful with the repair procedure. The scheduling department is terrible. They schedule repairs and then don't inform their techs so no one shows up for the scheduled date. They even texted me to move my repair up since the part came in early but no one showed on that date and when I called to try to get an answer, you can't get to talk to a real person, only automated service which doesn't help with the situation. I have never dealt with a scheduling service as bad as this one. I will never buy any appliance that Sears Repair is to service. Again, the techs are excellent, it is the scheduling department that is terrible.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 20, 2024
Gordon C
Customer service response - Hi Gordon, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on February 05, 2024
Karla B
I had to take my grandsons to daycare and seen message that repair man had been here already. I need to reschedule my appointment. Sorry I missed him.