4000 Jericho Tpke Reviews
Showing most recent reviews from verified customers of Sears Home Services
Jay
I am very happy with the great customer service from the technician. The repair was taken care of very quickly. The water dispenser is working great.
Paul C
Paul C
Very quick and efficient.
kelley C
glenn D
Gary R
Great service from Alex . Did a great explaining the process and breaking down the options that were available to me . Great experience , would definitely refer and use sears appliance repair on the future
Laura D
Very quick and not sure what he checked but very nice
Customer service response - Thank you for your feedback, Laura. We're glad to hear you found our service quick and the technician nice.
Sears Home Services on January 28, 2025
Beverly H
Technician was polite and knowledgeable. Answered my questions. Otherwise not very communicative. He spent 15 min testing gas cooktop burners, unclogged one orifice. Charges $347. I think this charge is excessive. He did replace the water filter on the refrigerator as part of the refrigerator checkup. I appreciated that.
Customer service response - Thank you for your feedback, Beverly. We're glad to hear you appreciated the technician's politeness and expertise, but we're sorry to hear your concerns about the communication and charges.
Sears Home Services on January 01, 2025
Camille P
The repairman is nice.but My dishwasher is still not working. I need him to come back
Tom L
Hector was great. Diagnosed the issue quickly and was able to complete the repair on his first visit. He was neat, smart and very pleasant. My complaint is with the cost. A 30 minute repair cost 75% of what it would cost to purchase a brand new dryer.
Customer service response - Thank you for your compliments about Hector's efficiency and demeanor. We're sorry to hear your concerns about the cost and strive to provide value in every service we offer.
Sears Home Services on June 11, 2024
