4000 Jericho Tpke Reviews
Showing most recent reviews from verified customers of Sears Home Services
Tom L
Hector was great. Diagnosed the issue quickly and was able to complete the repair on his first visit. He was neat, smart and very pleasant. My complaint is with the cost. A 30 minute repair cost 75% of what it would cost to purchase a brand new dryer.
Customer service response - Thank you for your compliments about Hector's efficiency and demeanor. We're sorry to hear your concerns about the cost and strive to provide value in every service we offer.
Sears Home Services on June 11, 2024
Lauren N
Sears has made and cancelled over 15 appointments to fix my fridge. I took 7 days off of work so far and then do not show up. After waiting all day they then send a text and email that they are rescheduling!!!! In response to Sears below - I did call many times and not only is it super difficult to get someone on the phone but after I did, they promised they would definitely have someone to my house on Friday 6/23 and again no one showed up. another lost day of work! Sears came and diagnosed the problem at the end of April, sent the parts to my house and has never returned to finish the job! AWFUL EXPERIENCE!
Customer service response - We apologize for the trouble you've faced, Lauren. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 09, 2025
Carlo F
My refrigerator still does not work correctly. A new compressor and other parts were replaced and the machine still does not cool completely and runs non-stop
Customer service response - We apologize for the trouble you've faced, Carlo. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 19, 2024
dan D
Todays visit Romany left me assured my AC unit will be taken cared of and when I get the results, it seems the opposite is true. looking for clarity on results
Customer service response - We apologize for the trouble you've faced, dan. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 02, 2024
Jacob M
I scheduled a service appointment for a dishwasher repair. They scheduled me several weeks out and when the day came no one showed up or called. Even though I received several confirmations they told me a technician was not available when I finally got through to customer service. Sears also tries to upsell other services anytime you speak to them.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 28, 2024
Frank T
Your tech had no idea what was wrong with my boiler. He said I needed several parts a plumber and electrician. Well, I couldn’t wait for choice to send me someone. So I hired my own private company to repair my boiler. And I didn’t need any parts except for a filter and my heat was up and running in less than an hour. Not only is your service terrible your technicians have no idea what they’re talking about. They need to go back to school and learn heating.
Customer service response - Thank you for taking the time to bring this to our attention, Frank. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on January 31, 2024
