4155 State Route 31 Reviews

Felt like a scam. I should have realized when they kept emphasizing the $129 diagnostic fee if you don't use them for the repair. For a dryer thermostat/high temp fuse replacement they wanted $600 ($200 parts, the rest labor and taxes) Even the Sears website lists the parts as $80 total and I got them for less than $20 on Amazon. For an experienced technician, this would be a 1 hr repair. The tech was a nice guy, but not worth $400/hr. These would just be high prices, but the scam part is that they try to sell you their home warranty for a discount on the current repair. So you can either pay v high repair prices or opt in to their monthly fee for short term savings (and still very high prices). And if you don't, then they still get their $129 diagnostic fee. Add: I ordered the parts for less than $20 and I, a person with zero experience and only a manual screwdriver, was able to do the repair in ~1.25 hours. Their labor estimate was ludicrous.

The technician was absolutely wonderful however, the Sears home warranty process was not so wonderful my oven broken in July. They came out several times and said they had to order parts. It’s the end of November and I can’t make Thanksgiving dinner. They’re finally replacing my oven which won’t be here until the first week in December. I’m paying for this every month and they should’ve acted a lot sooner. I’m very disappointed however the technician was wonderful.