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4155 State Route 31 Reviews
Read reviews from customers who used our services at 4155 State Route 31
Total reviews
65
Average Rating
4.4/5
Kirsten B,
good ,friendly
Dale M,
Customer service response - Thank you for your feedback, Dale. We're glad to hear you found the service good and friendly.
Sears Home Services on 1781748479390
He was very fast and knowledgeable, a bit pricy just to change a belt, but it is what it is.
Richard H,
Customer service response - Thank you for your feedback, Richard. We're glad to hear you found our service fast and knowledgeable, and we appreciate your understanding regarding the pricing.
Sears Home Services on 1743465310524
Marykay W,
Customer service response - Thanks for the great rating, Marykay! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1722769096363
The service Tec's have always been great Jon is a great man ,very respectful gets the job done with any questions answered . The problem is NOT with the service . It's GETTING the service someone to talk to without the never ending loops on the phone or the VERY DYSFUNCTIONAL web site . It's very sad that the only way to get a response from anyone to to complain on FaceBook, Amazing a response in seconds .I would think that's NOT what you would want people to see.
Mark O,
Customer service response - Thank you for taking the time to leave a review. We appreciate your kind words about our technicians and their excellent service. We apologize for any inconvenience you experienced in trying to reach us, and we will work on improving our phone system and website to offer a more efficient service experience in the future.
Sears Home Services on 1707201315211
My technician was very knowledgeable about washers and dryers but only knew how to do the basic checks of the protection plan coverage on my other appliances. He was friendly and nice, but thank goodness there was nothing wrong with my stove, dishwasher or refrigerator because he told me he wouldn't be able to fix them if there was. The last technician I had do this last year told me I should have my oven recalibrated every year, but this tech didn't know how to do that. It seems their training and procedures are not consistent for all technicians. They don't seem to agree on what must be done at each checkup.
Carol T,
Customer service response - Thank you for your feedback, Carol. We apologize for any inconsistency in service and appreciate your insights, which help us improve our training and procedures.
Sears Home Services on 1726453802262
I had to edit this review. My bad I should waited to review. Went to use my dryer , dryer making a ticking noise. Dryer not setting level, after one load dryer is back to making the same noise it was before spending over $600.
Teresa P,
Customer service response - Thank you for the amazing 5-star review, Teresa! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1786045795138
Harvey H,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1729743707593
Do not use this service! I paid to have my wash machine diagnosed, and the service was never performed. All the technician did was press the power button and conclude it did not work. Nothing on the machine was tested. Joel was extremely rude and condescending. I didn't pay to be verbally abused. Service like this is why all the Sears stores closed. I don't mind paying for services, but it is frustrating to pay for services that were never performed. Complete fraud!
Richard B,
Customer service response - We're really sorry to hear about your experience, Richard. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1785118861131
Carol,
Customer service response - We're really sorry to hear about your experience, Carol. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1780879464776
