S 3701 Mckinley Parkway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Kurt W
Very knowledgeable
Customer service response - Thank you for taking the time to leave a review. We appreciate your kind words about our knowledgeable staff.
Sears Home Services on January 25, 2024
Carine G
Nancy I
sean W
Denise L
Very knowledgeable, thorough & superb customer service skills. Easy to talk to!!! There should be more like him in the service industry!
Jeff C
Great communication. Pleasure to work with.
Lena P
Work was done quickly. Have always used Sears Repair
John S
Addie C
I ended up calling another repair shop that said He misdiagnosed the problem. The oven didn’t need the electric panel he said it needed. And he said the panel was over $800 and would take 8 weeks to get here. I purchased the panel elsewhere to be installed (received in 10 days) before learning it didn’t need to be replaced. Overall it cost me an unnecessary $650. I will never call Sears again. Sears replied and asked I contact them, which I did with promises that someone would get back to me regarding getting my money back. No one contacted me. I’ve called three times and now am told there is no one to talk to about a refund. What a scam. DO NOT USE SEARS FOR ANY REPAIRS. THEY ARE A TOTAL RIP OFF.
Customer service response - We apologize for the trouble you've faced, Addie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on October 29, 2024
Michael L
I believe I’ve already submitted a scathing review regarding the repairman’s charges. I can resubmit, if necessary.
