S 3701 Mckinley Parkway Reviews

Work was done quickly. Have always used Sears Repair

I ended up calling another repair shop that said He misdiagnosed the problem. The oven didn’t need the electric panel he said it needed. And he said the panel was over $800 and would take 8 weeks to get here. I purchased the panel elsewhere to be installed (received in 10 days) before learning it didn’t need to be replaced. Overall it cost me an unnecessary $650. I will never call Sears again. Sears replied and asked I contact them, which I did with promises that someone would get back to me regarding getting my money back. No one contacted me. I’ve called three times and now am told there is no one to talk to about a refund. What a scam. DO NOT USE SEARS FOR ANY REPAIRS. THEY ARE A TOTAL RIP OFF.

I believe I’ve already submitted a scathing review regarding the repairman’s charges. I can resubmit, if necessary.

Of all the repair men that Sears has provided through the years, and all were good, this one was the most arrogant, condescending and lacking in customer service skills of all of them. I asked for a new coil that burned my plastic measuring cup and rendered it useless. He said the cup was improperly secured in the dishwasher. I asked him how do I secure a quarter cup plastic measuring piece in a dishwasher? I then sarcastically asked him if I should tie it with a rope? No response. He said we, representing Sears, are not going to replace the coil. The cup apparently fell onto the circular coil on the bottom of the washer during a washing cycle and was annihilated. So all he did was clean the coil and removed the red plastic color from the destroyed measuring cup. FYI: I didn't even ask for a replacement of the ruined cup and I wouldn't. His arrogance and total lack of customer service was a big turnoff. And on the way out, he saw shipped parts to repair my washing machine. He said, "Oh, I also repair washing machines. I may be back." I told him, no thank you. He was very put out. He emailed me all my paperwork and falsely wrote "phone" on the signature portion as if he called me, which he never did. That in itself was a huge red flag. Please do not send this "repairman" to my home again. Thank you.

Was never given option to reject repair and was charged 3 times the diagnostic fee for 30 minutes with no warning of what repair was needed.

Not one thing Sears is a ripoff Sears stole 341.25 for a dryer belt replacement