2044 Montauk Highway Reviews

The repairman who diagnosed the problem was excellent; however Sears overall performance was unacceptable. First gave an unrealistic arrival date for a part & then when the part didn’t arrive were unwilling to express a replacement to me. Only solution offered was to wait 3 more weeks or a refund of my money. Sears used to be reliable. No More!

Truly the worst service I have ever received. For a refrigerator which is needed to keep medication cold to take over 3 weeks to get repaired (still not repaired yet) is the absolute worst of the worst. No wonder a once highly respected name/business in the appliance industry is closing it's doors.

The communication with your service department is horrible!!!!! I called multiple time to schedule an appointment and was on hold for the "next available" person for over an hour each time. Not even to mention how many times after holding for over an hour i would be disconnected. When i finally spoke to someone i could not schedule an appointment because my parts had not yet arrived. I asked that they call me and not send emails because i rarely use my computer. When i did log into my computer there were over 15 emails and those emails all told me to call the number that kept me on hold forever. it was a fiasco from start to finish. the repair man had to turn off the power to effect repairs which gave him no light so we had to scramble for an extension cord so he would have light. the entire situation was a nightmare. I was without my oven for over a month and i was talked into a service contract which i will have to pay for the next year and i know i will never call sears again nor will i ever buy a sears product again because i do not want to deal with sears service

Never showed up, never called. When I called Sears they referred me to their escalation department. I was on hold for 45 minutes both time . Never got through to anyone there. Sears couldn’t do anything till Next appliance released the service call back to them. Luckily the issue with my refrigerator has been resolved. I’m so unsatisfied with Sears. Terrible service.

I received the part a full day after the promised date. Not good !!!

I had a diagnostic visit, which determined what was wrong with the appliance that needed repair. They said how much it would be and that 2 parts were needed and I said I wanted to think about it. I called to let them know to go ahead with the repair and confirmed that the new time coming out, there would not be another diagnostic fee, and that the repair man would look back at the previous ticket and see what parts he needed to bring out. When the repairman came the second time, he had one part and said he had to charge another diagnostic fee, but that he would give me a 50% discount. he was very unprofessional and unaccommodating and did nothing to rectify the situation. This was the same repairman who did the original diagnostic so he knew what was wrong. In addition it needed 2 parts and he brought one of them with him on the second trip so why he didn’t bring both is beyond me especially since it was obvious that he looked at the first ticket. The final thing is that on the service ticket that had space for the customers signature he scribbled a signature where I would have signed. To me that is fraudulent.