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8363 Lewiston Rd Reviews
Read reviews from customers who used our services at 8363 Lewiston Rd
Total reviews
65
Average Rating
4.6/5
I had a dishwasher that was leaking and was 99% sure it needed a new seal. I called Sears and got an answering service from India whom I had a difficult time understanding. I tried to get an idea of the repair cost because they charge $150 just to come to the house, which is not refundable. . The repairman came to our house on time and was pleasant enough but he agreed it needed a new seal and said the cost would be $500. The machine is just about 6 years old so I didn't want to invest that much in it. Very expensive for just a door seal and I paid $150 to find out what I already knew. Frustrating
Charles D,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718932451659
Waited all morning for them to show up. When they did, all they did was take a picture of the backdoor and split without even knocking. They were gone before I even got their text message saying they'd arrived. They didn't call either. .... Then there is no way to talk to a real person. Horrible system and service. NEVER AGAIN!
Earl F,
Customer service response - We apologize for the trouble you've faced, Earl. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1781569434511
Washing machine was working before they came just not always draining now the machine won't work at all
Lisa S,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1755742039927
Had a technician out to look at a broken stove. First technician misdiagnosed problem. Stove then leaked propane and still didn't work. Called back and they sent out a second technician that seemed to address real problem. Cost of repair was too high so we decided to purchase new stove. Was told we would be refunded the first repair cost minus a visit fee. Didn't see a refund. Called and was told they would process refund in 7 business days. We are on day 8 and no refund. Extremely disappointed with this service and company.
Matthew S,
Customer service response - We apologize for the trouble you've faced, Matthew. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1728607573496
So busy trying to sell a service plan I gave up.
Ron V,
Customer service response - Ron, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1705461783668
