8363 Lewiston Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Jill
Technician was very personable. Arrived ready to do his job. Was up front about repairs, cost, and issues. This was a pleasant experience. I would call again.
Customer service response - Thank you for taking the time to leave a review. We are glad to hear that our technician provided excellent service and was upfront about repairs, cost, and issues. We appreciate your business and look forward to serving you again in the future.
Sears Home Services on January 11, 2024
Reg C
My technician Alex was prompt, polite and very thorough in expalining everything.
Charles V
Kelly W
Customer service response - Thank you so much for the fantastic 5-star rating, Kelly! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on February 05, 2024
John K
Said they checked the Drawer. Not in right position not closing properly, said it was okay, did not even look use the brush to clean under the refrigerator another person used vacuum cleaner. Did not know if my refrigerator had it warranty service or not Should have known Pay $50 to get a clean and he didn't even do a good job. I hope you notify him that his work would Sloppy.
Customer service response - We apologize for the trouble you've faced, John. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 02, 2024
Charles D
I had a dishwasher that was leaking and was 99% sure it needed a new seal. I called Sears and got an answering service from India whom I had a difficult time understanding. I tried to get an idea of the repair cost because they charge $150 just to come to the house, which is not refundable. . The repairman came to our house on time and was pleasant enough but he agreed it needed a new seal and said the cost would be $500. The machine is just about 6 years old so I didn't want to invest that much in it. Very expensive for just a door seal and I paid $150 to find out what I already knew. Frustrating
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 20, 2024
Matthew S
Had a technician out to look at a broken stove. First technician misdiagnosed problem. Stove then leaked propane and still didn't work. Called back and they sent out a second technician that seemed to address real problem. Cost of repair was too high so we decided to purchase new stove. Was told we would be refunded the first repair cost minus a visit fee. Didn't see a refund. Called and was told they would process refund in 7 business days. We are on day 8 and no refund. Extremely disappointed with this service and company.
Customer service response - We apologize for the trouble you've faced, Matthew. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on October 10, 2024
Ron V
So busy trying to sell a service plan I gave up.
Customer service response - Ron, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on January 16, 2024
