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1425 Central Ave Reviews
Read reviews from customers who used our services at 1425 Central Ave
Total reviews
266
Average Rating
4.1/5
the technician was good. & honest with me.i can appreciate both.
Stephen D,
Customer service response - Thank you for your feedback, Stephen! We're glad to hear you appreciated the honesty and good service from our technician.
Sears Home Services on 1747184211751
Once get arrived everything went smoothly and quickly. I deducted a star because I was given a four hour window 8-12 and he didn't arrive until almost 1.
Pat C,
Customer service response - Thank you for your feedback, Pat! We're glad to hear everything went smoothly once the technician arrived. We apologize for the delay and appreciate your understanding.
Sears Home Services on 1743384222265
Good job!
Tyrone B,
Customer service response - Thank you for the positive feedback, Tyrone! We're glad to hear you were satisfied with our service.
Sears Home Services on 1726979230231
Charlie G,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1724032714447
E G,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1718263393139
Dereck arrived as promised and diagnosed problem with refrigerator.
Sandra D,
Customer service response - Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that Dereck arrived as promised and diagnosed the problem with your refrigerator. Thank you for choosing Sears Appliance Repair.
Sears Home Services on 1707356625074
Debbie,
Customer service response - Thank you for the 4-star rating, Debbie! We're pleased to hear that you had a positive experience with our Sears Appliance Repair service. If there's anything specific that we can do to enhance your experience, please reach out to us. We appreciate your support and look forward to serving you again soon.
Sears Home Services on 1707175066793
Tyesha W,
Customer service response - Thank you for your feedback, Tyesha. We're sorry your experience wasn't perfect and would appreciate any suggestions you have for improvement.
Sears Home Services on 1784562559142
Sears home service has many flaws to their automated system. The 1st tech came as planned and installed a “refurbished “ control panel on my GE washer that did not work correctly causing clothes to wash 3 times with a locked lid so you couldn’t access them as well as only half filling tub. It tool 3 additional appts since there was “ no tech” available even though these appts were verified. On the 4th rescheduled appt for 8-12 I was notified at 0705 that the time was changed to 1-5 that same day. At 0830 the tech did arrive, installed the new control panel which is now working properly. Throughout this whole aggravating experience, that lasted 4 weeks, it was apparent that there is lack of communication between the AI scheduler and the techs. I even asked to be forwarded to a real live person and the AI said”we don’t have real people here”! That is a Huge problem. I would not recommend Sears home service for these reasons plus a labor charge of $372.
Pat S,
Customer service response - We apologize for the frustrating experience with our automated system and scheduling, Pat. Thank you for your detailed feedback, and we're glad the issue was eventually resolved.
Sears Home Services on 1774831602398
It shouldn’t cost more to fix then buying a new dryer
Carolyne L,
Customer service response - We apologize for the pricing concerns, Carolyne. We appreciate your feedback and will work on improving our service and pricing transparency.
Sears Home Services on 1752808169394
