1425 Central Ave Reviews

It shouldn’t cost more to fix then buying a new dryer

The automated telephone system is abysmal! You get caught in a loop regardless of what button you push. there is no way to talk with a person if you have a special problem or question. All of the service people (schedulers, repair personnel) are always eager to help, but trying to connect is so frustrating and time consuming that I probably won’t renew the protection agreement next spring.

A&E services are not what they used to be. Tex did a great job. the company shipped us apart from Amazon that cost $28.77 in charge is $279 for it. Wasn’t even OEM They also canceled our appointment without completing the project. Luckily, I Schedule anschedule a new appointment and they converted the new appointment to fix finishing the job. Customer service appears to be overseas somewhere. Would not recommend or use again

The service man was very nice. All he did was run the washer, look underneath and say the washer was in very good condition. He wasn't there 10 minutes!!!! Not much of a service call!!!! When I scheduled the service, I was informed that my APPOINTMENT WOULD BE AT 9AM!!!!! THERE WAS NO MEMTION IN MY NOTES OF BETWEEN 9 AND 10!!! HE SHOWED UP AT AFTER 10:30AM!!!! He had made 2 stops before me. IF YOU SCHEDULE A DR. APPOINTMENT FOR 9AM. YOU BETTER BE THERE FOR 9AM!!!! WHAT HAPPENED TO BEING ON TIME. Even the last mention on arrival time was 10:02 NOT AFTER 10:30. I had an 11:00 appointment I had to cancel!!! Again, what happened to being on time!!!!!!!!!!!!!

It was fairly easy to schedule an appt. Tech came out, assessed the problem w/our oven & ordered a part & told is he could help us with another minor issue when he retruned. The tech was very nice & helpful that day. Here's where the problem begins. The part didn't come in time for when the original tech scheduled to return. It actually took weeks to get the part w/NO communication from the company of what was going on & it was EXTREMELY EXTREMELY (yes I put it 2x on purpose) difficult to get to an actual person to inquire about it. When we finally got the part, it was auto scheduled. I attempted to reach out to the original tech to try to confirm if he would be the 1 returning so he could complete the work he told us he would BUT he was not very responsive AT ALL. On the day of our appt. we found out we had a new tech. The 2nd tech that came to our home was very impersonable & stand-offish. He didn't even give his name. We had questions about the differences between what our original tech told us regarding the service he could provide when he returned as well as the cost & his only answer was "I don't know about that." He didn't even try to find the answer or figure anything else out for us. Ultimately the oven's fixed, but it was a long & frustrating process.

Unbelievable, there is no spirits of services. He and his manager should not be in this service industry. Dont even want to talk about my experiences with them.

Very poor. Appeared he did not know what he was talking about and paid $160. Unbelievable