7525 Colbert Dr Ste 108 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Iplanit22
They had to come out several times but kept at it and fixed the problem!
Customer service response - Thank you for your patience and for sharing your positive experience! We're glad our team was able to resolve the issue for you.
Sears Home Services on October 24, 2024
Victoria F
Your technician did a good job taking care of my dryer problem.. but your AI system is terrible because you don’t allow the customer to give detailed info to the tech such as entry instructions for a second home where the owner is not there. I had to make 3 service appointments before someone gained entry to fix my dryer. I believe that if the tech had access to notes that I could have made on your site the night before the appointment my dryer would have been fixed on my first scheduled appointment. Your system wastes the time of you techs and you lose money not to mention my frustration because I couldn’t communicate with anyone.
Customer service response - Thank you for your feedback, Victoria. We're glad to hear the technician resolved your dryer issue, but we apologize for the inconvenience caused by our system.
Sears Home Services on October 17, 2024
Keri D
Michael did all he could but due to age I’m not sure what I’ll do as I think of the options. However Michael has been such a pleasure to meet.
Customer service response - Thank you for your positive feedback! We're delighted to hear you had a pleasant experience and found the information provided useful.
Sears Home Services on September 28, 2024
Brad D
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on September 10, 2024
Mark C
Danny was great. Fixed it so well. Highly recommend
Customer service response - Thank you for your recommendation and for highlighting Danny's excellent work! We're thrilled to hear you're satisfied with the repair.
Sears Home Services on August 18, 2024
Rory O
Knowledgeable and courteous gentleman
Customer service response - Thank you for your positive feedback! We're delighted to hear you had a great experience with our knowledgeable and courteous technician.
Sears Home Services on August 15, 2024
Ralph W
The technician (Michael) who came today (7/3/24) arrived in the time frame, examined the new parts that had arrived previously (by UPS) and installed them. He tested the machine for water distribution and explained Sears 30 day warranty for this repair. All the time he was polite and professional, it was a pleasure to talk to him. Job well done.
Customer service response - Thank you for taking the time to share your positive experience with Michael; we're thrilled to hear about the professional and thorough service you received. We look forward to serving you again in the future!
Sears Home Services on July 04, 2024
Viviane S
Great! thoroughly.... did the job!. Mike ,was professional 👏
Customer service response - Thank you for your positive feedback and for highlighting Mike's professionalism. We're glad to hear that you're satisfied with the job done!
Sears Home Services on July 03, 2024
Trish R
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on June 27, 2024
Laura F
Very polite, professional, knowledgeable technician. Sears is lucky to have him.
Customer service response - We're thrilled to hear you had such a positive experience with our technician. Thank you for taking the time to share your feedback!
Sears Home Services on June 17, 2024
