400 Parr Blvd Reviews

Technicians awesome, customer service from cinch awful, took 5 weeks to get parts and another 3 weeks to get appointment! I understand parts delays, but no contact or updates very poor service!

My stove is not fixed. Burner will not light. Strong gas odor. The tech was polite and timely but DID NOT fix the issue.

Making appointment on line was easy. Technician came out and was very friendly. He ordered the part needed for our refrigerator and scheduled an appointment for install for about a week later. That day came and went with not one word on the status of the technician. The next day, I received an email that I needed to schedule an appointment to have the part installed. I made the appointment for 2 days later. I even confirmed this appointment. No call, no show. I tried calling the company and could not get a living, breathing person. I cancelled my appointment and will not be using Sears again.

This repair was through cinch home warranty. Sears was supposed to be relaying and submitting the information about the repair to cinch all along but Sears never did that. I had to call Sears this morning and have the operator at Sears compile all the information of this three month ordeal, and she finally sent it to cinch which you guys should’ve been doing all along, I have no problem at all with the repair man that showed up did what they could repair it order the parts. I am not really happy that I have to take days off to be here when these guys come and twice the appointment was canceled so that’s money that I am out from days of work that I missed . Sears needs to do a better job of communicating with the home warranty company that sent them out here

Sears has rescheduled a dryer repair under warranty contract 3 different dates and no one has ever showed up!!! We’re canceling our renewal and going with a local company.

My fridge went out and they were scheduled to come out a week later. Took the day off work and they send me a text that they couldn't come out. Can't get ahold of a real person so I was rescheduled for the next week. Got another text at 4pm that, once again they're not coming out and now I have to wait 2 more weeks. So I will be without a fridge for a month. Unacceptable and their customer service is the WORST IVE EVER DEALT WITH!!

Sears can do a better job of keeping clients informed about their service times. I never got a call or a text message about service times. I clicked the update message and it said time was between 11:30 and 12 :30 ish. as it was after 4 PM I tried to get more information but the chat bot didn't have any information about any work orders even existing. I hung up and got a call from my service tech who was 45 minutes away and would be there as soon as he could. it was close to 5:00 when he arrived. It was close to 6:00 PM when he left It would be great if a person was available to talk to when you need service from sears.

Scheduled an appt a week in advance on my only day off. Got a window of 8am-12 that tech would be here. Spent 4 hours waiting around for someone. Never showed up!! Got a call 15 min AFTER 12 to tell me tech wasn't coming. Can never talk to a person. Everything is automated. My appt was automatically reschedule for Monday. I canceled it. Should have left it so IF a tech happened to show up I wouldn't be here!!

Worst warranty repair company in this solar system!!!

Have you weighed all day from eight in the morning, the five in the afternoon and then call you at 4:30 to cancel missing work and of course, when you call, no one can help you very unprofessional really don’t care about your time