1360 E Highway 372 Reviews

Would not go up and check the unit.

I wish that I could give this guy a starless then zero. Week one he comes out and the ice maker was full of ice although throughout the previous week there was no ice production. He did not replace it and said that it did not produce ice because we had left the freezer compartment opened which was not the case. Week two I call again because the ice maker is not making ice. The same guy comes out but this time does not have a replacement ice maker and claims that I had never told him that the ice maker was making an unusual noise. He never asked if there were any unusual noises were coming from the refrigerator. This time he did not bring a replacement ice maker. Week three he comes out again and replaces the ice maker which up to now is still making ice. So therefore it took this guy 3 weeks to figure out that the ice maker needed to be replaced. Yet this guy claims that he has 25 years experience in appliance repair. Maybe he should take some continuing education courses in appliance repairs. I don’t ever want to see him again if we have any additional appliance issues. Next time send someone out who is more qualified! IF AN ICE MAKER STOPS WORKING IT NEEDS TO BE REPLACED!! This is not rocket science.

The service people are nice,but the company stinks!! My 89 year old mother waited over 3 months for them to fix her fridge. They deal in AI so you can never speak to a human. I'd never use them.

The service was unbelievable bad. Had 8 Technician come to the house to fix my oven, and it is still broken. Each Technician keeps blaming the other Technician. That they didn't do there job correctly. So here i sit still with a broken oven. I recommend to never use there service.

Worst service ce available. We've had five appointments and my washer still, isn't fixed because the keep not showing up. They tell. Ouf home warranty company they can't find technicians to work. Beware they are horrible

I have been a homeowner for 13 years now, and this was the absolute worst experience of my life!!!!! Sears does not order their parts on time and then delays fixing the problem for weeks and I mean weeks at a time never again the technician was it was not his fault

Not a big fan of sears for years now. One is the fact most of what they sell or offer is absolutely junk. For example in 2019 bought 2 fridgerators at the same time in tracy CA. When buying they assured me since they both were Kenmore they had the 5yr parts and 10yr labor! Not one did the other had some 1yr labor and 5 yr parts? Of course the crummy warranty was on the more expensive one which was a LG that Kenmore got this great deal on because they were junk. The kicker to this whole debacle was Kenmore was well aware of the fact the compressor was internally made of plastic and to fix it you have to go in from the freezer which then it has a leak and never cools properly. They were well aware of this issue when they sold it to us