7370 S Dean Martin Dr Ste 401 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Leon M
Gwendolyn D
Corina K
Rick M
Tech was wonderful, on time, friendly and well informed!
Susan P
Jim was very pleasant and easy to talk to, he explained how my Refrigerator works and what to watch for.
Yvonne V
Courteous and knowledgeable
Antonio K
This last guy that came was really good. The others before him are all 1 star. They have misdiagnosed my refrigerator 5 times, and still charging me 80 per visit. Choice Home warranty needs to do a better job. I'm a disabled veteran .
Customer service response - We appreciate your feedback and apologize for any inconvenience caused by the misdiagnoses of your refrigerator. We strive to provide the best service possible and will work with Choice Home warranty to ensure a better experience in the future. Thank you for taking the time to share your thoughts.
Sears Home Services on February 06, 2024
michael B
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on March 25, 2024
Iain B
My frustration is two-fold. 1 the tech didn't complete the job, and created a new problem, by not reconnecting the light inside the dryer. 2 the sears system for online reopening the job and eventually being able to speak to an agent, who would not budge insisting that I would have to pay $139 for a new diagnosis. The tech should have thoroughly tested before his departure. Instead a new problem was created because he forgot to reconnect the light cable when reattaching the front panel. The original issue of replacement rollers was performed hence 2 stars.
Customer service response - Thank you for taking the time to bring this to our attention, Iain. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on February 08, 2024
Amanda R
Technician Did Not Perform Proper Inspection or Provide Resolution I am writing to file a formal complaint regarding the recent HVAC service visit for my home. A technician was dispatched to inspect the upstairs air conditioning unit, which has been struggling to maintain a consistent temperature. He got here 4 hours late in the end of the day and unfortunately, the technician did not perform a proper diagnostic inspection. (AGAIN) second time he was here after complaint that AC still not working well. He spent only a few minutes at the property, did not test airflow, did not check for duct issues, and left without offering any meaningful solution or explanation for the problem. He start the conversation saying that my house is Old and this is the problem. (Completely RUDE) This level of service is unacceptable. No measurements, no attic inspection, no ductwork evaluation—nothing that would help identify or resolve the problem was done. I am extremely frustrated by the lack of effort and accountability.
Customer service response - We're really sorry to hear about your experience, Amanda. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on July 10, 2025
