4500 N Rancho Dr Reviews
Read reviews from customers who used our services at 4500 N Rancho Dr
Total reviews
159
Average Rating
4.6/5
Robert M,
Connie C,
Awesome job, great service
roger R,
Debbie T,
love these guys
Yeshua Y,
He got the job done. Quick & efficiently
Ossie O,
Steve K,
Burton T,
Customer service response - Thank you for the 4-star rating, Burton! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1724295364460
I would not have lost a Day had the technician. Explain the way the process works. The requirement to contact the main office. Was not explained. That I was too contact them once the replacement parts for my refrigerator was received. As such, I waited till the day of the projected. Appoint appointment to contact the office to Find out if my schedule was still though to be fulfilled. I was asked during the conversation over the phone.If I had received the replacement porch, I responded.Yes , and then after the explanation found out that I could have had an earlier appointment if I notified them that I did receive the parts. As I was the one who did not order the parts for the refrigerator repair.I didn't feel it was my responsibility to notify your company open to arrival. If an explanation was given to me at the beginning of the If investigation process I would certainly have taken responsibility for that effort. Maybe this is something you could have your technicians do before leaving.After their investigations that would have helped me a lot. I do appreciate your help in getting my refrigerator repaired however, Your technicians are very thorough with a lot of expertise and know how. Thank you so much for your service.
Jose I,
Customer service response - We apologize for the miscommunication regarding the process of scheduling your repair appointment once the replacement parts were received. We appreciate your feedback and are glad to hear our technicians provided thorough service. Thank you for bringing this to our attention.
Sears Home Services on 1723358751933
My appointment time frame was 8-12 and he called me at 10:30 told me he had one more stop but he didn't show up until after 2:30 with no update call at all so I had to wait for over 2&1/2 hours for him to get here
Larry O,
Customer service response - We apologize for the inconvenience caused by the delay and lack of communication. Thank you for bringing this to our attention, and we appreciate your patience.
Sears Home Services on 1723001575421