4500 N Rancho Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Russell Duren
It took two visits to resolve the heating issue in my dryer, which I understand due to the techs not being able to stock every possible part on their trucks. It ended up being a bad flame sensor. Ricky was the first tech. I think Jimmy was the second. Both were friendly and efficient. I’d book this business again for an appliance repair that went beyond my competency.
Customer service response - Thank you for your positive feedback, Russell! We're glad to hear Ricky and Jimmy provided friendly and efficient service, and we appreciate your understanding during the repair process.
Sears Home Services on January 28, 2025
Raina Fleegle
Jamie was Very friendly and professional!
Customer service response - Thank you for the 5-star review, Raina! We're delighted to hear Jamie provided friendly and professional service.
Sears Home Services on January 08, 2025
Antonio Longmire
Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on January 09, 2025
Elizabeth Sawyer
Honest straight up and a nice guy.
Customer service response - Thank you for the 5-star review, Elizabeth! We're happy to hear you found our technician honest and pleasant.
Sears Home Services on January 08, 2025
Kathy
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on December 16, 2024
jeff bloom
James was great! Very professional and prepared! Had parts with him instead of having to go back and order them only to reschedule a second appointment. Great service!
Customer service response - Thank you for your positive feedback, Jeff! We're delighted to hear James provided professional service and came prepared with the necessary parts.
Sears Home Services on December 03, 2024
Troy Thornton
Avery was great. He explained the process, the repair and the costs associated witth the repair. We ultimately decided not to have him finish the repair, but he was the best repair tech I have ever had at my home!
Customer service response - Thank you for your positive feedback, Troy! We're delighted to hear Avery provided clear explanations and made a great impression during his visit.
Sears Home Services on December 01, 2024
harold adams
Jame demonstrated the utmost in customer service. The inside staff did him no justice. I never received an estimate. What I signed was a damage report before work started. In the end the damaged appliance report was populated and it showed up as a signed estimate. The estimate did not subtract the service charge nor did it show parts and taxes. Through all of this an on scene estimate was done now showing taxes and parts. Jamie is not responsible for this total fiasco, it is the inside people that created this by not performing their duties. I will dispute with Master Card and hopefully some sense can be made of this. Jamie I appreciate your patience and professionalism.
Customer service response - Thank you for your feedback, Harold. We're glad to hear Jamie provided excellent customer service, and we apologize for the issues you experienced with the estimate process. Please contact us directly so we can address your concerns.
Sears Home Services on November 07, 2024
marilyn watson
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on November 06, 2024
Rebecca S
I’ll give Jim a 5 for now. He patiently tested the ref & found one of the ref’s evaporators with a leak, caused 2 freezers not functioning & ice maker leaking. Successful repair TBD in “48 hours”. Appreciate Jim’s calm manner & sharing information & willingness to give him a call for minor issues post repair. I hope repair is a success…I waited 5 months for this to the day! For improvement, suggest timeliness on designated time frame. Thanks Jim.
Customer service response - Thank you for your feedback, Rebecca! We're glad to hear Jim provided thorough service and shared helpful information. We appreciate your patience and suggestion for improvement.
Sears Home Services on November 05, 2024
