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4355 Grand Canyon Dr Reviews
Read reviews from customers who used our services at 4355 Grand Canyon Dr
Total reviews
77
Average Rating
4.6/5
I received an Email sent at 03:10 am stating that my service appointment was for today, March 4 between 11:00 and 14:00. I did not make this appointment. I chatted with James at 6:50 and he cancelled the appointment. At 7:53 I received a text message from the tech saying that they were on the way for the 10 to 2 appointments. At 9:24 i replied to the tech to say again I did not make the appointment and to cancel. So the system did not accept the cancel from James, and I had to repeat the cancellation process.. First I did not make the appointment. Second the day of appointment notice could have cost me money if I did not have time to notice it in the morning. Third the cancellation system did not work.
ken N,
Customer service response - Thank you, ken, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1709785266942
Worst experience ever. I’ll never use Sears again. Took them 7 months to fix my microwave with several cancellations and no shows. Do not use them!!!
Jan,
Customer service response - We apologize for the trouble you've faced, Jan. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1778719196907
These guys are awful. So far had to reschedule 3 time and still no one has shown up. They keep saying they are going to call me back. No one has called. Don't waste your time. Better options available.
Thomas M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1773360819576
I called sears to help with the AC repair. The technician came and sat in the driveway for 15 mins. Then he rang the doorbell and went back to his car. I walked out to his car to speak to him and then he said he is not going to service the AC. The technician name was Alex. PLEASE AVOID SEARS APPLIANCE REPAIR services. They are extraordinarily lazy. Update: Sears responded to the review; but when the number was called; they just continued to ignore the matter and offered no assistance of any kind. STAY AWAY FROM SEARS APPLIANCE REPAIR AT ALL COSTS.
Anurag S,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1725498765533
Ridiculous experience with Sears. Used them many years ago and they used to be good. Way overpriced now. My fridge is still not cooling. Paid over $600 for 1 small part. Can’t speak to a human in the phone. They tie you in with the ridiculous $139 service call fee. Horrible company.
Jennifer A,
James a supposed "5 Star" team member never showed up to our house and then proceeded to send statements and billing invoices via email for services that were never done. He included on the invoice "closed" and "denied". Service Sucked! So annoyed at what happened today as we lost time off from work for repairs that never happened! No star rating for the worst service!
Ann M,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1707121393468
The technician did not give me the paper what the diagnosis is not very accommodating to question I did not get rt answer very frustrating
Evelita N,
