4000 Meadows Lane Reviews
Showing most recent reviews from verified customers of Sears Home Services
Stephanie T
The technician William was not prepared with the parts to fix my refrigerator as the virtual Richard technician said when I had the conversion the day before the appointment. On the day of the appointment the technician William charge me $139.99 just to give me a guest diagnosis of what could be wrong with my refrigerator and he said, I can bought the parts and my husband can install the parts, and he left. He made me sign three times without telling me what I was signing... never show me anything that I was signing. Worse experienced I ever have.
Customer service response - We're really sorry to hear about your experience, Stephanie. This isn’t the service we aim to provide. Please send us an email at BRS3@transformco.com with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on December 01, 2024
Ladyj H
Customer service response - Hi , we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on June 06, 2024
Melody M
I think customer service is a joke. They want to keep charging for diagnostic they I charged me and my home warranty for and my washer lid is still sitting at my house on the floor
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 05, 2024
myhome N
It’s been 6 days and my insurance company still hasn’t heard from the texh
Mishel C
Sears has sent multiple technicians out, all incompetent, one was here about 3 times and did absolutely nothing but talk. The next finally ordered parts after 2 months of waiting and this last technician, Ray, decided to not only not show up but to lie and say he showed up and closed our case as if he actually did his job. Customer service wont do anything or send another technician to do their job because Ray closed the case. Would definitely not recommend Sears to anyone.
Courtney W
You’re charged when you make the appointment so if they aren’t familiar with your particular appliance and can’t repair, good luck getting that $100 deductible back…I told the appointment maker the brand of my range and she put Kenmore..I DID NOT say Kenmore..happened twice…I’m out $200 and can’t get reimbursed to save my life…been transferred to 15 reps and 10 different phone numbers. I have no idea what to do.
