19554 Highway 314 Reviews

Technician was real knowledgeable and friendly but the parts took too long to come in and do the repair the cost for the parts were too expensive Let's see how the refrigerator works I hope Sears back up their work on the repairs

Not pleasant but knowledgeable

We received the part it was installed on 4/9/26 we I did one load and the same issue occurred . The washer will not drain and and 3 lights keep flashing.

Michael was nice enough, but he listened to the washer for about 10 minutes and told me it would need a new control board. The cost of the repair was going to be over $800.00. Seriously, the washer is only 14 months new and I can buy a new washer for less. I told him no and did some investigating on the internet. Tried a new control board and that did not correct the problem, hmmm. It ended up being a slip clutch that cost under $20.00. First and absolutely last time I will ever use Sears repair. Do Better. Also out $170.00 for an expert diagnosis...

Repairman came out and said oven was fixed. It wasn't. If you need help you are given a number to AI call center and it is literally impossible to speak to a person. Please do not use this service.

Very disappointed came in looked at my dryer didnt communicate what's so ever or tell me anything was wrong with my dryer said he was going to make a phone call n was outside for 30 minutes on the phone comes back in n says ur warranty company will call u with options what kind of service is that.

Guy did a fine job but we waited at home for two full days to get our washer worked on. The first day the site updated the arrival time two times and finally at 5:00 p.m.we were notified, “sorry, we’re not coming out today…” I rescheduled for the next day, and we literally waited ALL day again until the tech finally came at 4:00 p.m. Did I mention when you try to call you can’t get through to an actual person unless you go through Lowe’s which is where we bought the appliance and the warranty. Very frustrating and unprofessional!! I do not recommend this company due to their poor customer communication. The techs are proficient.

Absolutely abysmal experience. I was scheduled to have someone come out on 11 Jun 25 but got a call that morning from the technician saying "I just pulled into your neighborhood but the system has your address wrong which would cause issues for me to order parts and I can't change the address so I'm canceling your appointment and you can reschedule it and ill come out later today." So I tried to call customer service only to find out they are fully AI with zero live agents. I could not get the AI to reschedule for the same day. So I scheduled for 14 Jun to get someone out, only to get a text at 10am from again an AI virtual assistant saying that "due to unforseen circumstances they cannot have a technician available to come perform the service." Sears used to have such a great reputation for taking care of its customers. It's shameful that they have fallen so low that I can't even speak to a live service rep on the phone. Do not use them for any home services until they bring back actual live service representatives for their customer service.

Repairman refused to service my refrigerator. He did not charge me for the service call. I won't use SEARS appliance repair ever again.

Called them based off googling who could fix Speed Queen washer and dryers. They came out the next day. Guy was here for two hours. Said he had to order a part that he could not get. But if we ordered the part he could come back and install it for us. We paid him his fee. So I called another company. They were able to come out the same day. Guy spent 10 minutes and found the wire that wasn’t plugged in. No part needed. So needless to say I have to pay two people for technician fees when the first guy could have found the issue right away. Not happy at all. And on top of it all I do not have a receipt for anything that was done!