108 Monmouth Rd Reviews

The scheduling was awful. Tech didn’t arrive until 3:45 for an 8-12 appointment. The tech, David, was great and gets an A+.

If I could give a zero star, I would. I made the appointment for Tuesday, August 18 Between 8 and 12. Not only did I take the day off of work to get this done but then I got a text message that the technician is running late and will be arriving between 11 and 1. I’m waiting waiting waiting then I get a text message that the technician went to the wrong apartment and nobody answered the door so he left not only can I not get a hold of somebody everything is automated but the only option is to reschedule. You just lost my business and I will never book with you again. Very unprofessional if the technician rang the doorbell and nobody answered why didn’t he call my cell phone there is a reason why we booked with all our information very disappointing

SCAM! 20+ days without an oven is what I get for being a loyal customer. I have been a paying Cinch Home Warranty customer for approximately six years. On June 4, 2026, I opened a service claim for a broken oven in my home. As of June 23, 2026, more than 19 days have passed, and my oven remains unusable. Next appointment is sheduled for July 8th going on over a month of waiting. This delay has created a significant hardship for my family. I have five children, and the oven is an essential household appliance used to prepare daily meals. Going nearly three weeks without a functioning oven has caused substantial inconvenience and additional expense. Since opening the claim, Cinch has repeatedly scheduled technician visits without resolving the issue. After each visit or assessment, instead of authorizing a replacement or providing a definitive repair timeline, Cinch has continued to schedule yet another technician appointment, often more than a week later. This cycle has resulted in unnecessary delays while leaving my family without a working oven. I have attempted multiple times to escalate this matter. I requested to speak with a supervisor, but I have been unable to reach anyone with the authority to resolve the issue. My calls are repeatedly transferred, and I am given no meaningful assistance or escalation path.

This is probably the worst repair company I have ever done business with. There is absolutely no way to talk to anyone if there is a concern. The appointment are at least 7 days out REGARDLESS if there are issues like THEY cancel the visit because of "extenuating circumstances". If a part needed for repair gets delayed, 7 days. If a part is incorrectly ordered, 7 days.

Fridge stopped working and everything in the fridge/freezer melted. Tech cancelled first 8-5 appointment at 5:05 and rescheduled for 10 days later Then when the tech showed up, the fridge has started working again. He excused the problem, saying "a surge must have knocked it out, get a surge protector, they are about $6." He plugged nothing into the fridge. Took off no panels, and barely opened the door. He was here for about 3 minutes. Either GE cheaper out on a $2500 fridge by not adding their own $6 surge protector in it, or this tech is full of it.

My dishwasher leaked back in 2/24/25. Several techs and 18 appointments later it seems it is fixed. I was stood up by the techs TEN (10) times. This is the result of sears home services being taken over by transform. From excellent service to poor service. They did not call or email me with updates as sears used to do. Kyron is not like the rest, he actually cares and knows his craft. I will always ask for him in the future. Kyron is a 5 star tech working for a 1 star company. I used to rave great 5 star reviews for sears home service, but now I just cus every time they stand me up. Will I renew my contract, (after over 30 years)? Nope. That is, unless they get their act together. Otherwise I will shop their competitors', or just start repairing my own appliances. I can do the same crapy job they have been doing. Kyron does a great job, he is in a league of his own.

If you contact Sears home services repair and you see this name, Mark W as your technician run! He was here today to replace my drain hose on my dishwasher. He was having an awful lot of trouble getting it on the dishwasher and I was beginning to wonder if this man was experienced. Well, it didn’t take me long to answer that question. After he got it on finally, he pushed the dishwasher in and it didn’t go all the way back. He said I can’t get it any further so I said why not? He said it won’t go any further because the dishwasher hose is larger than the other one. Does that make sense? Sears ordered this part to be delivered to me and it was the exact same size! Again incompetent and an excuse. I told him why don’t you lower the legs have more room and he said no it’s actually the width , it doesn’t get any worse than this but it does! When he attempted to put the screws into the sides of the dishwasher, he didn’t put the screws all the way flush with the cabinet so the plugs would not go in easily. I told him the posts on the plugs were hitting the head of the screws so what does he do, cuts the posts on the plug and tries to hit it with pliers to get it in! Can’t make this up. Ready for grand finale of his gross incompetence???!! He turns on dishwasher, says it’s working, doesn’t even stay 2 minutes to check to see if there are any leaks and rushes out the door. So after 20 minutes, I decided to go in the basement to check to see if it was leaking and I screamed not only was it leaking, but water was coming through my ceiling tile onto my wall to wall carpeting in the basement. Total incompetent technician I called Sears. I spent two hours trying to rectify this problem and got nowhere. Beware beware of Sears repair services and technician Mark. He is a nightmare and incompetent.

This is the second time I am writing a review and it is to again report the horrible service this company provides. The service man John is the only person who seems to know what he is doing and he is the only person who shows up to the appointments. The last time I wrote a review, the company responded that they wanted me to email them more details so they could help. I did so, and of course there was not response. I was then stood up 2 more times for appointments, and on this third time the correct parts had not been ordered. In total it took 6 in person appointments and 5 times being stood up, this issue has been going on since before thanksgiving and is unacceptable. I will not be renewing my warranty, will be getting products and services elsewhere, and will be encouraging anyone I speak with to do the same.

Technician didn’t show up until over an hour after my appointment. I missed 5 hours of work waiting for him to show up

Dryer was repaired at 11am on Friday, June 21. On the second load of clothes drying, the same issue occurred. It is still broken.