108 Monmouth Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
jennifer M
This is the second time I am writing a review and it is to again report the horrible service this company provides. The service man John is the only person who seems to know what he is doing and he is the only person who shows up to the appointments. The last time I wrote a review, the company responded that they wanted me to email them more details so they could help. I did so, and of course there was not response. I was then stood up 2 more times for appointments, and on this third time the correct parts had not been ordered. In total it took 6 in person appointments and 5 times being stood up, this issue has been going on since before thanksgiving and is unacceptable. I will not be renewing my warranty, will be getting products and services elsewhere, and will be encouraging anyone I speak with to do the same.
Customer service response - We're really sorry to hear about your experience, jennifer. This isn’t the service we aim to provide. Please send us an email at BRS3@transformco.com with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on December 29, 2024
Shellean F
Technician didn’t show up until over an hour after my appointment. I missed 5 hours of work waiting for him to show up
Customer service response - We're really sorry to hear about your experience, Shellean. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on October 06, 2024
Robert C
Dryer was repaired at 11am on Friday, June 21. On the second load of clothes drying, the same issue occurred. It is still broken.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 23, 2024
V L
He really didn’t do anything except take the temperature of the inside of the refrigerator. Than said it needs a circuit board it will take 3-4 was to come in and it’s $852.00
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on February 08, 2024
