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50 Route 46 Reviews
Read reviews from customers who used our services at 50 Route 46
Total reviews
257
Average Rating
4.7/5
Why send a tech that doesn't know how to work on this?
Tech came out for my GE washer and dryer combo which only washes and doesn't dry. Tech was supposed to call a while before showing, and didn't. Was late for appointment time. When he got here he told us that he has never seen an all in one unit before and has no idea how to fix it. GE had previously sent us 2 parts to be installed. After taking off the wrong panel first, he eventually replaced one of the parts, but would not install the second as he didn't know how. He said we need an HVAC tech, which is absolutely not true. Waste of my time. Still now, dryer portion doesn't work.
Matt H,
Bloomingdale, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1710374339853
Didn't even bother to fix it
Diagnosed the dishwasher as 30 years old when it's less than 5 years old. Complete misdiagnosis and was out in 5 minutes. How do you call that a repair?
Jae W,
Wyckoff, NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1705179773675
It's NOT the technician; it's the product!
I have a 7 year old Kenmore washer and dryer. Recently the washer didn't work properly so I called Sears. Malcolm came out to "repair" the unit only to find it needs a part that is no longer manufactured!!! The machine is only 7 years old!! It cannot be fixed and Sears won't help me!
Kim C,
Franklin Lks, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1698096961033
Un professional
Technician was very rude to my wife. He seemed to have an attitude about the whole situation. Totally disappointed with the non professionalism. I will never use sears home services again.
Gabriel C,
Clifton, NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697837647317
When can I wash my cloths??
Problem was misdiagnosed. Warranty company wants a second opinion. Over 4 weeks with no washing machine which is a Sears machine. Commination with Sears is harder than dealing with the pentagon. Please have someone call me!
Peter R,
Franklin Lks, NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695936910222
Nothing to do with the technician.
I dislike your hours of service. How do you guys give people? The time frame between eight and five and then showed up exactly like a minute befire 5 pm ridiculous .. Not everybody has the luxury to be home sitting on their butt all day.. And has nothing tk do with the technician..
Morayma C,
Bloomfield, NJCustomer service response - Hi, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1695419258181
Awful
He was absolutely terrible! Did not look at the whole system. Simply looked outside and said that all we need to do is hose it down and then left. This is clearly someone who wanted to do the minimum. He did not investigate the issues at all. This is unacceptable. If I could give zero stars I would
Rachel W,
Wayne, NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690922683165