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802-552-4364
50 Route 46 Reviews
Read reviews from customers who used our services at 50 Route 46
Total reviews
257
Average Rating
4.7/5
the phonTechnician
Darrel was a very efficient and nice man. He looked at my washer and we ran a cycle twice and he said he did not think the washer was leaking, but I should call my building maintenance to see if the pipe was clogged, that the water must be coming from the drainage pipe. I immediately called my building superintendent and he pull the stackable machines from their closet and said no water was coming from behind. He put the washer on a full cycle and sure enough - there is water leaking from the soap disposal area. I called your company and spoke to Monica who arranged for someone to come back on Tuesday, Oct.3rd to check it again. Difficult to deal with your company.
Nancy S,
Verona, NJDryer and washer
They didnt put machines back in right spot and they chipped dryer
Susan H,
Montville, NJFixed the problem
Professional and effective washer and dryer service. Arrived on time. Thanks.
Sarah F,
Pine Brook, NJCustomer service response - Dear,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1716413115737
No one came!
Can't give a good review for someone who never showed And I was charged for a visit!!
Jim G,
Oakland, NJCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1755640169412
Refrigerator
Never came out when they were supposed to. I canceled the appointment and it looks like I got billed when I should not be getting billed. I did report this to American Home Shield.
Tina C,
Riverdale, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1755642540322
Not a great experience
The technician showed up 2 hours past the 8:00 to 5:00 window was very rude and just told us that we need to call a dryer vent company
Linda S,
Ringwood, NJCustomer service response - Hi, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1753747534916
Awful
Let washer dryer unit assemble wrong, panels buckled, horrible experience, could care less when contacted and said call customer service. So done with sears, ill find a local appliance repair next time
John G,
Hawthorne, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1740525518094
Not Repairable
Dave as usual was lovely. He was timely and courteous as he always is. I know hims so well bc he is always here! This is not about Dave. This is about the fact that this unit is not fixable and Sears is not doing the right thing. I will be contacting the NJ State AG as well as Brenda Baquero on NBC News so that they can expose Sears Protection Agreements for what they are, a complete rip off. Sears needs to be exposed for not replacing appliances when they know that they are not fixable and as the Sears Protection Agreement promises in the event that the unit is unable to be repaired. Dave is GREAT! Sears sucks!
LJ,
Montclair, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1729896269248
ONCE AGAIN STOVE NOT FIXED!
I have now had Sears (and their subcontractors) here to fix my stove top several times and one of two things happens every single time… 1…The technician states he knows what's wrong and orders a hunch of parts… The parts then arrive and NO ONE CALLS TO SCHEDULE A FOLLOW-UP APPOINTMENT. I reach back out and schedule another appointment to have the ordered parts installed! 2 - When the next technician arrives to install the parts or ordered by the previous he tells me he can not repair because they do not work on 48 inch range's…I HAVE A DOMESTIC 48 inch KITCHENAID RANGE…IT IS NIT A PROFESSIONAL OR COMMERCIAL PRODUCT!!! Every time I schedule an appointment I provide the model and serial number…Why is it very technician so surprised when they are the range??? TOTAL INCOMPETENCE!!!! I pay my monthly premium every month and I pay my additional $100 deductible ever time I AM RESPONSIBLE FOR IT!!! At what point will SEARS hold up their legal obligation to either repair nor replace my range???
BD,
Towaco, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726181477937
Zero Stars - Sears and Albert M have set the bar so low
Combative - Rude - Unprofessional - Liar - Not sure where Sears hires their staff but clearly they should have a better screening process. The technician called me around 10:49 saying he would be at the house in 10 min. Luckily i was home as the original scheduled window was 1-5pm. He didn't like that i said luckily i was home comment and then it was all down hill from there. He was wearing flipflops (how professional), i tried to help him troubleshoot because i had an idea on what the issue was. He didn't like me offering help. He got irate and then went to his truck to "calm down". He lit a cigarette, smoked it while speaking on the phone with either a dispatcher or supervisor. He finished his cigarette and then told me he is swapping schedules with another tech that would be at my house in 30 min. Within 15 min the appointment was cancelled. Never got a call back, no one came either. Sears
Chris,
Wyckoff, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1719357003285