1640 Route 22 Reviews

They charged me $140 for a part and then had it sent to my house. It was an Amazon delivery. I wasn’t expecting the part to come direct to me, so I had to look up what Amazon delivered by part number. I realized it was the part for my washing machine, cost on Amazon $21 plus tax. Whoa!!!! The technician was good, no issue with him. Took him 15 minutes to install the part and it works. Total bill from Sears, $468.60. Jezzzz

Our repairman, Brian, was amazing and he deserved 5 stars. Our first appt was last week and he assessed the issue and ordered the replacement part, the part came directly to our house 2 days later, and he was back to replace it today. The only reason I’m giving 3 stars was because I tried for 2 hours to call to talk to a human in customer service and could not get passed the AI prompts! It was infuriating as I called so many different phone numbers but they ALL led back to the computer generated system which did not address the reason that I needed to speak to someone! AI cannot address every question!!!

Nicholas repaired my washing machine by installing a new pump and also noticed that the cold water hose was clogged, so he replaced it as well. He was very professional and knowledgeable. My repair was diagnosed over the phone, the part was ordered, and shipped to my home. Upon receiving the email notification from UPS that this part would be delivered the next day, I went online and rescheduled my appointment for the day after the delivery. Well, that day came and went. I was finally able to speak to a Customer Service agent the day of scheduled service since it was waaayyy past the time window, they told me the technician would be there by 6 PM and then was told 11:15 PM!!! NO, PM is not a typo! 2 days later is when I FINALLY got my washer repaired! HORRIBLE! Sears used to be a company that I really trusted. After this experience, I will never trust them again! Satisfied with the technician. NOT satisfied with Customer Service, Dispatch, nor Routing! They are not on a first named basis with the TRUTH!

Overall, this company needs to make major improvements. I had initially scheduled a repair for my snowblower on Jan. 20th. I was told that the parts needed to be ordered and that I would be able to schedule a final repair soon. Quickly after, I had received the parts. It was not until today, 2/26/26 that I got my machine fixed. With the snowstorms that came, I had continuously emailed asking if I were to get an early slot to get my machine fixed. They said no. However, I constantly would receive text updates telling me there was an early scheduling. I immediately replied yes, and then was given an error stating that the appointment was no longer available. The only redeeming factor was that the workers who came to my house were nice and got the job done. Overall, long wait time was not worth it.

It is now more than six weeks since my dryer is not working and I still have not had it fixed. Different service professional. They don’t read what the previous person has done. I had called several times before and they MEVER LISTENED TO THE REAL PROBLEM. They want to walk in and walk out. I am so very very frustrated. I hope they will call and speak with me

The technician arrived on time and after replacing the parts worked hard to get the range to fit properly back in its spot. These are the positives. On the negative side, the dual burner does not function at att anywhere near its low setting. The flame goes out at about med-low and spews gas without a flame at lower setting. Shame on me for not checking his work before he departed.

The entire experience makes me want to cancel my warranty. First they did not show up for my appointment. Then they ordered some random parts without showing up which was really creepy. Then the rescheduling process was all done by AI and worked really poorly - no way to talk to human. They finally showed up several days later and the randomly ordered parts were just wrong. They ordered new parts, I waited another week without a dishwasher. In the meantime they called me because I put a complaint, but did nothing to help, and told me they would investigate the ordering parts without anyone showing up. It was finally fixed 2 weeks later. Overall terrible experience!

I'm satisfied with the ease of scheduling this service online for a non-emergency situation. The earliest date was far out, so it was okay. The regular reminders were a bit over the top but not to the level of being a nuisance. What I really did appreciate was the arrival time notice the day of the appointment, and the phone call from the tech that he was enroute and would arrive at X time. It turned out that the gas spurting out of my snow blower when I primed it, was not an issue for my Craftsman model. And I paid $148 to find out. What gets me is, I explained the problem in full and attached a photo of the offending issue, as recommended in case parts were needed ahead of time. So, I have to assume that those details are read by someone. Too bad I couldn't have spoken with someone over the phone to get that diagnosis and save at least a few dollars. The tech was courteous and helpful, so the star rating is for him. EDITED: I have received twelve (12)! unsolicited marketing emails from this business ever since I ordered repair service 4 weeks ago. I NEVER subscribed to these emails because I HATE marketing trash in my email, and I go out of my way to 'unclick' subscribe boxes. I don't need anything else from you. And when I got the unsolicited junk in my email, I clicked "UNSUBSCRIBE" from ALL email. It did no good. The very same day, I got another junk email from them and then every other day since. I tried to contact them. There is NO contact information available anywhere on their site. Well, now I have to go out of my way to put out social media blasts on all my platforms to tell my peeps to spread the word to STAY AWAY FROM these bozos because they don't respect your wishes. Go elsewhere to find technicians to service your appliances. These people are not worth the headache.