1201 Hooper Ave Reviews

The one-star rating is for A&E, a Sears appliance repair center. Other than texting, there is one way of online communication with this company. No telephone number is available, and there is no live person to chat with.

Not working

The repair was scheduled between 8:00-12:00. He did not arrive after 1:00. When he left I put a load of wash in the dryer and heard a strange noise. I found a broken piece of heavy plastic in dryer. I called and had to schedule another appointment because I don’t want to use dryer not knowing where this part came from. They scheduled an appointment for yesterday, between 1:00-5. I had to take off work again for this appointment. At 3:30 I received a message saying appointment is rescheduled until Monday. I spend at least 2 hours on phone and no one could or would help me. This is very poor customer service. I requested a supervisor and was told there was none. Very very upset and am not pleased at all. Horrible.

We had an appointment set for 8:00 to 5:00 p.m., we noticed on our cameras the driver came at 8:10 in the morning. Customer service told me that we would get a call when the driver is on his way and that never happened and we missed the appointment.

I am not a huge fan of giving this review, but I am. not sure how else to have reported this experience. I booked this repair for my mom, through an automated text attendant. No phone number was available. The first time this was booked, the repair person did NOT show up. I rescheduled the apt for an upcoming day for an 8-12pm time slot. The person (who showed up at 4pm without prior warning that he would be late) was dissheveled, with no ID, and quite frankly, was rude to my 63 yo mother. She felt unsafe in his presence. After arguing with her, he told her that he would not be able to fix the problem (frozen ice box), and that she could buy a new fridge. After this, he proceeded to charge her $129 + tax and turning on his heel to walk out. My mom called me having a panic attack. This is NOT a service I will ever utilize again. What a horrific experience. Do better!

i called sears and gave them the model number of my stove which is 4 years old. the ge model number is JGB660EEJ3E5 AND I told the representitive i needed 3 stove top igniters for my stove. so she sent a repair man . he said i need a new spark module. i looked on ebay the spark module is $25 and the ignitors are around $8 each. so the repair man says it would be $450 to replace the spark module but since he couldnt find the part number on his schematic on his phone for the ignitors he wont be able to replace the spark module. He charged me $125 to do nothing. I asked him if he could adjust the shelf in my dishwasher since he was in my house but he said that it would cost another $125 for a service chage. i dont think a famous company like sears should be so unreasable with the customers. i think the service charge should be reduced since the service man couldnt get parts for a 4 year old stove.

I had a repair appointment that I waited 2 weeks for to fix my central a/c and they were having technology issues so the technician John had to reschedule for the following week and then for that appointment he never showed up yet said that I declined services which closed the repair. They wanted me to reopen the repair but the next appointment wasn’t until 3 weeks later which is ridiculous since their employee lied and messed up yet they claimed there was nothing they could do, just to reschedule. I am now 3 weeks without air conditioning and they could not have been less helpful with fixing their employee’s mistake and getting another technician out.

So i was told my fridge was fixed but it is not. The fridge is still at 80 degrees. Also they need to give a more specific time prior to day of repair. 8-5 window is too long. Plus I waited 3 weeks to not even have it fixed yet.

Tech did nothing stated he could not find the serial number on the stove so would not do anything he said it was a liability . 137 dollars for nothing.