1201 Hooper Ave Reviews

George was great! He was very professional, courteous, and knowledgeable. We dealt with this company before and we recommend it to others.

Unfortunately Karl did not resolve the issue of the water leak which seems to be unrelated to the use of rinse aid and excessive suds as he indicated. Now we must schedule another repair appointment and wait around .

Not Mark’s fault … but the data system Sears uses. Mark was unaware of how many service calls (5-6 service calls is year alone) I’ve had for the same issue with my dryer. I had to explain everything I’ve gone through with this dryer. I have not happy with my GE dryer from the start 3.5 years ago. I truly believe it’s a defective dryer and will not purchase a GE product moving forward. Another Sears data system issue … 7:50am I received an update from Sears saying my technician would be out sometime between 7:31am and 8:50pm and was 3 stops away. I knew this was unrealistic. Mark arrived around noon. Mark got the repair done quickly. Very neat - left zero trace he was at my home. He was friendly.

Technicians are excellent!!! Getting a person on the phone -1, canceling my appointment 3 times with breast milk going bad; -6. Don't know how to taste this.

Our technician was very nice (he is 5 stars), but the pricing is absolutely ridiculous for the work done.

The two stars is NOT for the Service technician but all for how getting service to the house .After six attempts to have service to come to my house all but the last was canceled by Sears. I had given the model number and serial number by text to Sears, as per their request to have one visit by the tech. but the part needed to be ordered regardless. And trying to communicate with the AI ASSISTANT IS SO VERY DIFFICULT. Do NOT want to have to deal with that system ever. I was told that I would NOT BE CHARGED The deductible ( $150.) By the only live person I ever talked to. Because of all the cancelations, However after checking I was charged the very day i called to make the appointment that $150 was charged to my account. When I called to talk about my account billing they indicated the tech would make note of it ??????????. The service technician was very professional and knowledgeable, Can not say enough good about HIS service. It is so very sad that this is how Sears handles their business.

Communication was poor. Repair was scheduled for between 8-12pm, tracking said expected around 930, no show until 230pm, with call at 130pm to say on way. No apology for delay (just a “sorry for delay I got hung up at another customer “ would have been fine!). Rep was not friendly at all, made me sign waivers before he moved frig (guess Sears expected me to move), & after 10 minutes told me the icemaker & filter repair would cost almost $1300 (I can replace frig for $1500). Oh, and Sears called 4x before the service appointment to sell me $70/month service agreement. I’ll never call Sears service again-& that’s a shame as I have used them for 40years with great service until now.

I've used A&E Appliance Repair (Sears) a few times before and was thoroughly pleased with both the service tech and the service performed... including the charge for service. However, today's service call has left me feeling taken advantage of. The only part that needed to be replaced was a $60 evaporator fan (GE's price). The tech said the "tower" (a thin plastic channel that houses the fan and acts as an air-flow chase) also needed to be replaced. The tech was here for 45 minutes but actually worked for only 30 minutes, and the bill was almost $700 dollars. I was not provided with an itemized bill/receipt nor did the tech leave the replaced parts behind. The only thing I got from the tech was argumentative attitude, right from the start. Yes, I was given a cost to repair estimate... after he arrived, but not at the time of scheduling. Had I known the repair was going to cost the DISCOUNTED price of $684.58 I'd have found someone else to do the job. At that point my hands were tied because I desperately needed the refrigerator fixed. Sears Appliance Repair (A&E Appliance Service) knows how to fix appliances but their pricing is criminal and the techs' attitude needs adjusting.