1201 Hooper Ave Reviews

Horrible. Took 10 days to get the appointment and parts. Tech was here yesterday. Fridge still not working.

*** UPDATE *** I emailed them at the email they attached to their response. Still no word back. I tried calling again but it’s all AI. This is absolutely insane to try and get a hold of ANYONE. You can take my money easily but you can’t have a live representative speak to me? *** There are no live representatives to speak to AT ALL. You have to make appointments ONLINE. We had the timer on our washer/dryer combo go bad so we scheduled an appointment with them. They came out and didn’t even open up our machine to really diagnose what was wrong. They order the part. It comes. Then the day of , we keep trying to get a hold of the company to see when our technician will arrive. I call the number that called me earlier that day and it responds back with a different persons name. Gives me an randoms persons address and THEIR phone number ….. sounds like personal information is being given out over the phone that’s run by AI. So we called many different phone numbers to get ahold of a LIVE person and nothing. I got a text that our technician will be there shortly. Apparently they overbook their technicians is what I was told by the gentleman. After we got it “fixed” on a Wednesday …. Now today is Saturday night and it’s not working AGAIN. There’s no phone number to even get ahold of someone. I am extremely disappointed with how this company is run ESPECIALLY with their system giving out customers addresses and phone numbers. I’m in NJ and I got someone’s full address & number that lives in Texas and Pennsylvania! Insane.

No one works here, everything is bots and AI. Had someone here to fix our dryer and the issue is back not even a week later. The repairman just pressed a couple buttons and "diagnosed" it. I asked him to try more and he said it wasn't necessary. We got definitely ripped off by the price as well. Don't even know who to contact because the only person you ever connect to is "Samantha" the ai assistant. The only person I spoke to was the salesmen located outside the US(the salesmen told us he was outside the country). When we called the day of our appointment it kept asking if we were someone else. "Are you Rob, with the appointment for your Samsung fridge located at blank?" "Are you Claire with the dryer appointment located at blank?" Every time is got us mixed it up it gave us those people's addresses and the work being done. Doesn't sound very safe. Avoid at all costs. Also the salesman lied and when asked for a number to connect to someone he gave me a number that is just the generic number and random extension to press for nothing. The repair+part was over $500, for not even an hour of work and it came with the wrong knob. The repairman blew off concerns about the knob and diagnosis being just pressing a button or two without disassembling anything and even agreed with me that the company sucks and you can't get ahold of anyone.

I would give you a zero. You have not shown up three times to a scheduled call. And I have a warranty with you. DO NOT BUY their service package. It is a scam! I am picking dishwasher repair but I never got my dishwasher repaired for almost 8 weeks

My A/C unit is down and I called the Choice warrantee co for service and specifically stated that I did NOT want Sears A/C con at my home again. They ignored my request! Now for the third time the same 42 year-old man/technician ha ha came to my house for the third time. The unit wouldn’t come on at all. The thermostat was working fine. While using his simple tool to check voltage, he shorted out something again and now my thermostat for that unit is not working. After only 15 minutes this man because it was time to go home didn’t spend any more time trying to troubleshoot the system and said he couldn’t fix it and we needed to get someone else from his company to fix it. This is the epitome of an incompetent technician from this company for the third time in a row. Now once again, I had a call Prism Heating and air-conditioning to try to come figure it out and fix it out of my pocket which I’m waiting for them now. This technician Brian said he would send someone out here a different technician from his company which again now for the second time he has failed to do and now he tells me today that he can’t do that, well then why lie about it the first time. The incompetence is just incredible. I would have to tell you if you consider the choice Home Warranty Company in any way shape or form to run as fast and as far away as you can. Every time you asked to speak to customer service, they push a button and you end up in the Philippines with a young lady who tries to help you, but never does. This company is absolutely horrible to deal with and the Sears Co. is 100% AI so there’s no human to talk to not even for the technician. It’s just uncomprehending. So now this incompetent technician can’t fix my unit, thermostat that was working fine when he got here is now not working, and he has no recourse to help me. I had to be honest with him and tell him he’s in the wrong business.

$600+ charge and didn't receive a bill. Just the charge and job completed. Customer service is impossible to contact. Online recall of job just gives you the same info,no breakdown. No part cost no labor cost or time no tax info, nothing.

Technician came day late, was charged $354 for a $198 part and labor for 40 minutes was $415… this is unacceptable

Labor cost (511.00) to install evaporator fan is way high.

This is the fifth time.I'm trying to get a service repairman.The person that was supposed to come was mark.W. this will be the 5th day.I'm waiting for him, but I'm not holding my breath.Worst customer service ever