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1201 Hooper Ave Reviews
Read reviews from customers who used our services at 1201 Hooper Ave
Total reviews
235
Average Rating
4.6/5
So i was told my fridge was fixed but it is not. The fridge is still at 80 degrees. Also they need to give a more specific time prior to day of repair. 8-5 window is too long. Plus I waited 3 weeks to not even have it fixed yet.
Amanda,
Customer service response - Thank you for your feedback; we apologize for any inconvenience caused by the time window for the repair and will work on improving scheduling communication. We appreciate you taking the time to share your experience.
Sears Home Services on 1722489436543
Tech did nothing stated he could not find the serial number on the stove so would not do anything he said it was a liability . 137 dollars for nothing.
Donna S,
Customer service response - Thank you for taking the time to bring this to our attention, Donna. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1720770289950
My refrigerator shelf bracket falls off now. The screw won't hold it in place now. I called the service person and the service right after the repair, but nobody got back to me. I set up another appointment and nobody showed. I set up a third appointment and they created a virtual pre-appointment. Nobody called! This is very disappointing.
Mary D,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720412530885
Unable to perform service as parts not available
Michael S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1706171458428
Lauren N,
