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1200 US Rt 22 - Ste 100 Reviews
Read reviews from customers who used our services at 1200 US Rt 22 - Ste 100
Total reviews
445
Average Rating
4.8/5
0 stars, 1 is way, way too generous
Only did half the job. Then came back and tried to charge me almost $700 to do the work that was supposed to have been done the first time they were here. And when they showed up the second time, he had a huge attitude like I did something wrong and rudely accused me of calling him over the weekend. And never did. No thanks. Awful all around.
Steven P,
Port Murray, NJCustomer service response - Dear Steven thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1726523359574
Furnace - boiler system
He did not listen to where the leak was coming from underneath as well as maybe the line . So depending on it being repaired, isn't happening & telling me to get the oil company to fix it ?!?!
Diane C,
Belvidere, NJCustomer service response - Dear Diane thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1721251979485
Tracker timing pointless
Service time was pushed back all day and untimely rescheduled to following day, which was also ever changing time wise. Taking multiple days off due to mis scheduling is frustrating and unprofessional.. especially with such a huge time frame for service.
Marie K,
Easton, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1699047150338
Lousy Service
Worst service experience ever: 1. First trip wasted as parts unavailable in spite of my giving symptoms that should have been obvious. Needed 2 control boards which were ordered. Ken explained why both boards were required, since changing just 1 was looking for problems down the line. 2. New appointment agreed to was 10/12. Email confirmation instead showed 10/11. 3. On 10/11 tech showed up at 5:30 apparently flustered from overwork. Immediately discovered the lower control board sent was incorrect. 4 upper board replaced and machine came on, but I was told I was making the tech nervous ( I was just curiously watching what was done) 5 Now I was told the lower control board wasn't needed to be changed, since the machine was working. It is my opinion that you need to hire more techs to increase productivity and monitor parts ordering to ensure accuracy.. I am extremely disappointed in this experience, and will seriously consider never using your services again
David N,
Nazareth, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697665664072
Very disappointed
The part hanging in the dryer was still there after Lori said everything was in working order. I called back four times with no resolution. Twice I was told Lori would come back. Once I was hung up on. I waited and Lori never came back. Now I'll have to reschedule and clear my calendar for another 8-5 full day because the issue wasn't resolved.
Audrey F,
Easton, PACustomer service response - Hi Audrey, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1692912827854