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1200 US Rt 22 - Ste 100 Reviews
Read reviews from customers who used our services at 1200 US Rt 22 - Ste 100
Total reviews
445
Average Rating
4.8/5
Wayne. Serviced Refrigerator
Wonderful service person, happy to have him in our home. Also took care of my freezer while he was here.
Kevin D & Joyce D,
Erwinna, PAChallenging
First of all, both technicians, Lori and Angel, were great. However, every other aspect of the experience was tedious and grueling. Scheduling sometime between 8am and 5pm is absurd. Customer service representatives were unable to answer any questions and seemed as though they were reading prepared responses. Parts questions? "You will hear from the parts department within 24 to 48 hours." Questions about scheduling? "You will receive an email" Questions on technician's arrival? "The dispatch department will contact you in 1 to 2 hours." MY original repair schedule was postponed due to parts delay. Turns out the delay was for a screw. And generic hose clamps, both which are readily available anywhere. The automated answering service is frustrating to say the least. And the entire process was overpriced.
Anthony A,
Easton, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1737766877456
Never use sears again
It took 5 visits to figure out why are fridge water wasn't working. 2 times the sears guys never showed up and no call no show and no live person to talk to. When they did show up I asked to talk to a manager and they refused to get one on phone
William J,
Nazareth, PACustomer service response - William, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693348743336
Washer is still broken
I called to get someone to come back out and fix the washer since it is still broken. I was told I could not schedule a service because the service call is still open even though Angel was here three days ago. I was told I would be contacted in a few days to figure out the next steps in getting my washer fixed. This is completely unacceptable. I have paid for the service and the service contract and I have nothing but aggravation and a broken washer.
Allison K,
Phillipsburg, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1766795575174
Ice Maker Not working
Link said will be in morning Never came until late afternoon and No update on timing Overall, Poor Customer Service. Never Got Call
Manjit S,
Nazareth, PACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1759180816380
Ice Maker Not working
The Ice Maker still Not working after numerous parts ordered and service done.
Manjit S,
Nazareth, PACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1758058792160
Angel
Angel was courteous and professional but could not fix my problem. Sears as a company is absolutely terrible! Appointments from 8 am to 5 pm???? This is ridiculous. Should be either morning or afternoon and not blocking all day!!!! Don't want Sears in my house anymore and will let AHS know!
Heidi G,
Clinton, NJCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1752011297428
NEED TECH TO COME BACK - ICE MACHINE STILL NOT WORKING
Jahlil was a nice guy but when you pay to get the ice machine fixed you expect the unit to make ice after the repair is complete. I need Jahlil E to get back to the house ASAP to get the unit working. It is making a big block of ice in the unit and not generating cubes.
Patricia K,
Bloomsbury, NJCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1749591578434
repair my refrigerator
They came from Sears to repair my refrigerator and sent a technician who came to cause severe damage to my house with a water leak that damaged the wood of my floor and the ceiling of the basement, I have videos and photos of the damage that was done
Sonia U,
Easton, PACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1739660848238
The service was done when the service man came
The service man was very good and knowledgeable. But the problem is that our appointment was postponed FOUR times, and we were not inform with the postponement until after waiting all day. We cancelled Doctors appointments to wait forte service. And the window appointment is the entire day.
Amin Nomeir,
Milford, NJCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1736981409260