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802-552-4364
24-34 Barbour Ave Reviews
Read reviews from customers who used our services at 24-34 Barbour Ave
Total reviews
129
Average Rating
4.4/5
Appointment was set for 8AM to Noon...at 12, I called, all automated. no way to speak to a real human so, no idea when anyone will arrive...finally 1:30 the tech called me and said Sears set my window 1-5PM. Great tech and refrigerator service BUT, customer service is lacking. 🫤🫤🫤
Sunny F,
Customer service response - We apologize for the confusion and inconvenience you experienced with scheduling. We are glad, though, to hear that the technical service met your expectations and we'll work to improve our customer service based on your feedback. Thank you for letting us know.
Sears Home Services on 1722489327725
the guy Bruce they sent was a nice guy - so i give it 2 stars. But me and Chat-gpt know a lot more about my treadmill then he did. As I explained, my treadmill was shutting off when i was doing fast intervals (6:20 pace) but otherwise was fine. I bought a new controller board online and installed it. When i did that I also decided to lube the deck because it had been a few years. (in hindsight, only do 1 thing at time). When i turned it back on, the belt was jerky. I figured my deck belt adjustment for the lube screwed something up (which wasn't true.. read on). Bruce spent a while on the treadmill. I came to check on it - and he said its fixed. I turned it on a 1 mph and same jerky belt. He diagnosed - it must be the motor... but you can't get a new motor (from Sears.. but you can online in 2 minutes of searching). He left. when i had a break, i did what I should have done originally (and he should have done too). I reinstalled the original controller board. The belt turned smooth as butter. So the new control board is no good. I'm just a guy with Co-Pilot. Sears should know better.
Barry C,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1761787606223
Emma P,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1746603750641
He was very pleasant however the refrigerator is still broken. It now has lost the ability to keep items cold
Leeta J,
Customer service response - We apologize for the trouble you've faced, Leeta. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1722907097012
It’s been 23 hours since repair and I am still waiting for ice maker to make ice. Tech said about 24 hours ??? Called the number you sent. Automated. Kept advising me of appointment time. Did not help. I want to talk to a live person
Bill M,
Customer service response - We apologize for the trouble you've faced, Bill. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1777855786488
king K,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1760655818616
Service tech was forcing the new part so much that I thought it was going to break. I got the feeling he didn’t want me in the same room especially when he said “go sit over there”.
Verity T,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1760488317218
Technician was unable to provide “exact” repair solution. My gas dryer is not fully drying and i still do not know what needs to be fixed. I need my money back for service call
Margaret Z,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1755463007127
The issue is not resolved. The technician said will reach out to Kitchen aid but have not heard anything.
Ashish B,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1754280697094
Technician partially fixed my issue, ordered a part to complete issue. It's been over two weeks since part was ordered. The service number he gave me was invalid. There is no option to speak with a human on tele number he gave me.
Phil F,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1750641382397
