24-34 Barbour Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
sharon R
Robert was very nice and worked in a difficult confined space. My issue is the bill- Robert determined that the outlet was not working and I would need an electrician. Instead of being charged the diagnostic fee I have been charged $341. It said “repaired wiring”- which meant he plugged it into a different outlet. I did not become aware of charge until I received email. When I called for clarification I was told they would forward info to billing , I could not contact them directly, they couldn’t say if bill would be adjusted and I would not be contacted with outcome. Obviously the Sears name is not what it once was. Buyer beware! -Also, the “approval “ is not my signature Addendum: there is no way to access the site mentioned in the response from Sears
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 15, 2024
S S
It has been 6 months and the technicians have made several visits but my dishwasher is still not fixed. I had an appointment scheduled for today between 1 and 5. It is 8:19 and I just got a text to rate my technician, but he NEVER showed up. DO NOT BUY APPLIANCES FROM SEARS!!! This is absolutely ridiculous! I paid good money for the warranty and it is worse than worthless because they are WASTING MY TIME!
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 16, 2024
Fatena E
Customer service response - Thank you so much for the fantastic 5-star rating, Fatena! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on June 05, 2024
