585 From Rd Reviews

The call was for the annual check-up. When Brett arrived, he took nothing out of his van. No tools or pressure gauge to check the coolant level. Brett than checked the outside unit. I waited for Brett, outside. but he became busy on a personal phone call for about 10 minutes. At the end of the call he then tells me he could not check the unit properly because it was blocked by a rose bush. This is true. While Brett went inside to check the air handler, I was trimming the rose bush so Brett could finish the job. When Brett came out I showed him the cleared air conditioner. Brett said everything was fine and was about to leave. Iased about the coolant and Brett stated all was well and knew the coolant was fine without checking. Brett then left.

Sears texted me three times that the service was scheduled for Monday 2/16. But the technician arrived on Tuesday 2/17

Found a Freon leak fixed it but never checked to make sure that was the only issue, now I have to wait another week for another tech to come out and actually fix my refrigerator to which I have lost $2000.00 worth of food, and Sears could not care less, the home protection plan is great but customer service stinks. Contacted them like response said they did nothing and I lost $2500 worth of food due to the technician not doing his job and only being reimbursed $300.

Desmond the technician was great and communicative. The company as a whole is horrible. No people work there only AI generated messages, text and phone. they delayed my original appointment with out telling me because they ordered parts, but when the tech came he had no parts! he ordered the part again, rescheduled me for the next day, parts place didn't have the part. after he made many calls, they finally found the part so he was able to fix the washing machine. since it's only AI crap, no one could provide answers! Stay away from here! the price they charged for for the part was twice what it sells fo online!

Technician was polite and seemed knowledgeable. I was very annoyed that he was required to leave the old part at my house. It turns out the did not work, and another try was needed. The Customer Service for Sears Appliance Repair is really terrible. First, I had to deal with a Bot to ask for the repair person to return. I made an appointment, but Sears cancelled it which without notice. Although the Bot told me a Video appointment was not required, I was forced to have it anyway. The Bot kept calling my cell phone to confirm the Video, and then change the time. After enduring the demand to be instantly available for the Video, another appointment was made for a window of 8 to 5 PM. The repair person arriving at 6 PM. All day long, the link showing arrival time kept changing, with false promises of time, keeping me trapped at home all day. There is no person to talk to at Sears. The CANSPAM unsubscribe in the email doesn't work, peppering me with constant email solicitations. Sears appliance repair ranks with one of the worst experiences ever. I feel sorry for anybody that has to work there, and I will never use them again.

This home repair service is unable to provide a legitimate diagnostic report to assist with receiving warranty parts from the manufacturer. I do not suggest using Sears Home Technical Repair services. Also note, you are unable to speak with any supervisors/ live agents.

Bad experience with you guys I am never recommend any one to buy any kitchen appliances from Amazon

Sears person never showed up for 2 appointments as I waited home for them. Didn’t even call. Their timing on website kept changing and then a no-show. Couldn’t speak to a live person on the phone. Horrible customer service.