585 From Rd Reviews

Found a Freon leak fixed it but never checked to make sure that was the only issue, now I have to wait another week for another tech to come out and actually fix my refrigerator to which I have lost $2000.00 worth of food, and Sears could not care less, the home protection plan is great but customer service stinks. Contacted them like response said they did nothing and I lost $2500 worth of food due to the technician not doing his job and only being reimbursed $300.

This home repair service is unable to provide a legitimate diagnostic report to assist with receiving warranty parts from the manufacturer. I do not suggest using Sears Home Technical Repair services. Also note, you are unable to speak with any supervisors/ live agents.

Bad experience with you guys I am never recommend any one to buy any kitchen appliances from Amazon

Sears person never showed up for 2 appointments as I waited home for them. Didn’t even call. Their timing on website kept changing and then a no-show. Couldn’t speak to a live person on the phone. Horrible customer service.

Waited all day, had a 5 hour window came 3.5 hiurs late

We scheduled service with Sears through Bodewell Assurant to investigate a loud humming sound coming from our GE Cafe fridge. The technician stated he was positive the sound was coming from the AC fan and replaced the part. After replacement, the sound was still present but the technician left and closed the case. We called the technician to voice our concerns but were told the AC fan was the only plausible cause and that we should check if we still have warranty through GE. We still have the same issue and will need to spend additional money to have another technician come and truly investigate the cause of this noise. We are extremely unsatisfied.

Sears/Jose were trying only to quote me very high! Jose was focused only on the payments, after all, the part missing from my machine was under $50 but they want to charge me over 10 times more for it and when i declined the quote, Jose was just rating the experience for himself on my behalf. This company in my opinion is just a scam. I will never think contacting them again.

I do have to say the technicians are professional and knowledge. No issues there. The reason this is a one star review is that this is some of the worst scheduling and communication I've ever seen from a company. Called about a broken refrigerator on a Thursday, the technician was there the next day and diagnosed the issue. He had to order parts which wouldn't be there until the following Monday. The next available service appointment was the following Wednesday. The parts came on Monday, no problem, and if the fridge had been fixed on Wednesday this would have been a fix star review. On Wednesday I received a text rescheduling the appointment for Friday, no explanation. On Friday I get a call from the technician saying they added my home to his route at the very end of his shift and he wouldn't be able to make it. Therefore, the appointment got rescheduled to the following Monday. The following Monday there was a snowstorm so they of course rescheduled to the next Wednesday when finally the fridge was fixed. EACH and every time they reschedule they give a service window of 9 am to 3 pm which basically means someone has to be home all day. There is also no way to talk to a human about any of this! Their automated system just directs you to a website which only gives you the option to cancel or reschedule. Calling their phone number just gets you to an AI agent. In summary, do not use this company, ever. Go with someone with a person on the other end of the phone who you can actually talk to about issues.

Technician never called prior to arrival. Then somehow missed us and left and still sent a bill Second try. He never showed up and claimed he did. Never use these guys.