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802-552-4364
585 From Rd Reviews
Read reviews from customers who used our services at 585 From Rd
Total reviews
247
Average Rating
4.4/5
Maria G,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1750641472580
Did a great job fixing the problem but left water all over the floor. Not a lot but enuf that Shd have been wiped up
Tanis L,
Customer service response - Thank you for your feedback, Tanis. We're glad to hear the problem was fixed, but we apologize for the oversight with the water. We appreciate your input and will work on improving this aspect of our service.
Sears Home Services on 1725587357542
Juan was very knowledgeable capable and personable as a technician. However, I tried to door and there’s still does not seem to be any spring tension to it and it just goes right down. I would like to have the tension tighter. Can you please advise how this can be accomplished.
Tom D,
Customer service response - Thank you for your feedback, Tom. We're glad to hear about your positive experience with Juan. For assistance with adjusting the door tension, please contact us directly so we can help resolve this issue.
Sears Home Services on 1724811474770
Technician was polite and seemed knowledgeable. I was very annoyed that he was required to leave the old part at my house.
Louise J,
Customer service response - We apologize for the inconvenience with the old part, Louise. Thank you for your feedback, and we're glad to hear the technician was polite and knowledgeable.
Sears Home Services on 1781900269035
So they patched up the hose and it broke again
Irene R,
Customer service response - We apologize for the inconvenience with the hose repair, Irene. Thank you for your feedback, and we recommend contacting us directly to address this issue further.
Sears Home Services on 1779229142965
The tech arrived 90 minutes from first calling and had an attitude. I was not happy with his personality but his diagnostic was on target.
Alan K,
Customer service response - We apologize for the experience with the technician's attitude, Alan. Thank you for your feedback, and we're glad the diagnostic was accurate.
Sears Home Services on 1761869090955
He was fine. I think it’s a scam to come here and then telll me it’s almost $600 dollars to fix the dryer.
William H,
Customer service response - We apologize for your concerns about the repair costs, William. Thank you for your feedback, and we'll work on improving our pricing transparency.
Sears Home Services on 1761786315852
Service was fine, however the parts were not available for my fridge . Wish I would have known that before I had today a service fee. Sears appliance repair had my model number before the appointment
John T,
Customer service response - We apologize for the inconvenience, John. We appreciate your feedback and will work to improve our parts availability and communication.
Sears Home Services on 1749434563172
The call was for the annual check-up. When Brett arrived, he took nothing out of his van. No tools or pressure gauge to check the coolant level. Brett than checked the outside unit. I waited for Brett, outside. but he became busy on a personal phone call for about 10 minutes. At the end of the call he then tells me he could not check the unit properly because it was blocked by a rose bush. This is true. While Brett went inside to check the air handler, I was trimming the rose bush so Brett could finish the job. When Brett came out I showed him the cleared air conditioner. Brett said everything was fine and was about to leave. Iased about the coolant and Brett stated all was well and knew the coolant was fine without checking. Brett then left.
George A,
Customer service response - We sincerely apologize for the inconvenience you experienced during Brett's visit and appreciate you taking the time to provide feedback. Thank you for bringing this to our attention.
Sears Home Services on 1721816349085
Sears texted me three times that the service was scheduled for Monday 2/16. But the technician arrived on Tuesday 2/17
NV R,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1771459310979
