585 From Rd Reviews

First I have to say that the technician, Desmon, was a 10 out of 5. He went above and beyond to fix my washer. However the company, Sears Home Services should be avoided at all costs. It took over 4 months to get my washer fixed. Parts were unavailable for months. They never had a record of me when I called, despite supposedly having fixed my account the previous time I called. Everytime I did call somehow the resolution needed to be escalated and would require anywhere from 5 to 10 business days to resolve. They never got back to me, I would have to call. On top of that I would have AI texts. One of the texts said my part was available. Then my AI sent me a list of dates for a tech to come. Including the next day when I didn’t have a part for him. How could that happen. When I called the home service line they didn’t have a clue about what I was talking about. Then they told me they couldn’t book an appointment for me anyway bc there were no techs at all working in my area for the foreseeable future. But she would escalate my concern. Lol. Another 5 business days. I decided to book my appointment through the AI. We figured what do we have to loose. I made it for several weeks out in case the part would be ordered. Well not only did Desmon show up, he went out of his way to buy the part before he came bc it never came. He requested a helper bc the washer was stacked. ( the helper was in the notes but the company did nothing about procuring one for him). This is only the cliff notes of my repair nightmare. Needless to say I will no longer be signing with this company again. On yelp there is a list of complaints as well as a class action suit in Illinois. Walk away if you are smart.

Service never completed. Sears scheduling is atrocious. Incompetence.

Terrible tech, sent him away. He's been here twice and never finishes the job. No communication, no text or call before arrival. Sears has been told not to send him to us.

Bad

1) The tech overcharged for the estimate. It was suppose to cost $119. he charged me $129 2) He did not bring the replacement ice maker. He had 3 weeks to pre-order it. 3) I never received a written estimate to replace the ice maker.

Fridge is not fixed. Fridge/freezer is warm. Still waiting for an appt to have them come back to fix. Waited 41 days for technician to show up to fix the first time

I scheduled a technician to come give me a diagnostic on my washing machine. He quoted me for repairs for the wrong machine and failed to mention what was wrong with the machine. I've called customer service for the last 3 days hoping to get a response on why this was and if I could get some more information. I was informed that a new technician could come out and give me another diagnostic BUT ID BE CHARGED AGAIN! $100 for something that was a mistake on our end. Horrible customer service. I will be going elsewhere as you have robbed me.

The worst service in the world, appointments postponed for weeks, appointments that say. who came and never arrived, no one knows how to give you an answer, they pass you from operator to operator for hours! I have been dealing with my dryer for over a year, they fix it and it works for 3 weeks sometimes and other times I dry it only once and it is already damaged again! They refuse to change it! Don't waste your time buying guarantees with them! They don't work!

We have been left without an oven since Thanksgiving, due to Sears Home Service technician incompetency. We have had 4 separate scheduled appointments, all rescheduled at no fault of ours. Most recently, the technician was scheduled to come at 3:28, never called, and at 3:50 I received an automated text message with a photo of a house and said "sorry I missed you"- they went to the wrong house. Never got a phone call. When I tried to get in contact with a human at Sears, every phone number or online chat directs me to a robot and then hangs up the phone after re-sending confirmation of the appointment that the technician just missed by going to the wrong home. We are still without an oven.

The technician came late. He also wanted to charge us more than the initial 99.00 fee. He looked at the dryer and told us the gas was off and he turned a switch to turn the gas on. He then attempted to charge 180.00. My husband disputed the charge. We paid the initial 99.00 fee. However, today we wanted dry clothes and it's still blowing cold air. Therefore, we paid for services without proper diagnosis and no repair recommendations. We're also out of 99.00 plus tax. Who should I contact to make a complaint and request a refund?