585 From Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
AJ P
Looking through email, I found a Sears advertisement for refrigerator repair and thought to give it a shot and see if they also repaired air conditioners (HVAC). Success! I got lucky and was able to get an appointment within 48 hours. Brett was on time and professional! I’ve had several technicians look at my unit and both recommended replacement but I just didn’t trust the advice. I thought going with a local repair company was more affordable and trustworthy but I was wrong. Putting my faith in the Sears brand was the smartest thing I could do. With my other unit of the split working, I was slow to move on repairing the big one. Luckily I didn’t trash the unit even though it hadn’t worked for over 7 years—until today. It took Brett 10 minutes to identify the problem that other technicians said was an impossible fix. He was very transparent and I even learned a few things watching him work. His advice and guidance were sound and more importantly the issue corrected. I thanked him profusely because now, I no longer fear warm, humid days. By the end of the visit, I finally managed to get a few laughs from Brett—he was all business until the job was done. I hope I won’t need service anytime soon but if I do, I know who to call! I couldn’t be happier!
Customer service response - We're thrilled to hear Brett provided you with outstanding service and resolved a longstanding issue with your unit! Thank you for choosing us and sharing your positive experience.
Sears Home Services on June 05, 2024
Claudius L
The technician was very helpful and informative in resolving the problem
Customer service response - Thank you for your feedback; we're thrilled to hear our technician could help! Your satisfaction is our top priority.
Sears Home Services on June 03, 2024
ronald H
Dave is one of the better tech's Sears has He is very knowledgeable in every aspect of my tractor problem Very happy to put my tractor in his hands
Customer service response - Thank you for your kind words about Dave and his expertise with your tractor issue. We're thrilled to hear about your positive experience and happy to have been of service.
Sears Home Services on May 31, 2024
Barbara M
Our service guy was thorough, friendly and quick. I would have him back again if I ever needed an A/C guy again
Customer service response - Thank you for your kind words! We're thrilled to hear you had a great experience and look forward to helping you again in the future.
Sears Home Services on June 03, 2024
Malina N
Technician was excellent, explaining and taking his time.
Customer service response - Thank you for acknowledging our technician's efforts. We're glad you appreciated the service provided.
Sears Home Services on May 28, 2024
Mark S
Customer service response - A big thank you, Mark, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on May 19, 2024
Michele G
Knew exactly what he was doing. Very impressive and professional.
David W
Customer service response - A big thank you, David, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on March 14, 2024
Lauren C
Customer service response - A big thank you, Lauren, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on March 14, 2024
Barry E
Courteous and knew everything to do
Customer service response - Thank you for recognizing our expertise and courtesy. We appreciate your positive feedback and hope to assist you with your appliance repair needs again in the future.
Sears Home Services on March 14, 2024
