585 From Rd Reviews

Interacting with Sears Appliance Repair has become a nightmare because there's no way to talk to a real person when you have a question or claim not included on their automated menus. So when the technician told me that the part needed for the repair was going to be shipped to my house and the part appeared as "delivered" on their website, I was trying to contact them to find out if they got the part or if I should reschedule the appointment, there was no way to find out. Not only they overcharge you for the part (they charged $ 98 for a dryer belt drive that costs $ 36.75 at GE, but they also charge you $300 for a job that was completed in 17 minutes. I wasn't home when the technician arrived, so my wife interacted with him. When I came home later, I found out that the light inside the dryer wasn't working, so I text messaged the technician who just told me that if the dryer was working, the light wasn't a problem. I don't think that this poor service is acceptable. Update: I got a reply from Sears offering to solve the problem, but they only gave me the same website and phone number that doesn't allow talking to a person. How can I explain that is not a new order but a claim from a previous order? Update #2: These guys are just incredible. The same technician that didn't assume responsibility for the quality of his work just called and asked me if I was aware of the cost of the repair. I told him that his company was asking for a chance to do a better job and he insisted that the current problem wasn't related to the previous repair. I decided to cancel the appointment since I can't request that they send a different technician. Unless I get a phone call for a real person, I won't schedule another appointment.

Waited for 4 hours They just didnt show up I tried to call 8 times It is nearly impossible to get someone on the phone I finally got through to someone who confirmed the appointment They just didnt show up after giving a 4 hour window I took a day off of work to be home

The "assessment" was completed in 10 minutes and the technician did not even open the machine. He just gave a reason, based on the noise. After he left, there has been a smell in my basement. Make sure they provide a proper assessment before paying.

he never came. is this normal?

I have a home warranty contract. Who uses sears appliance repair in Paramus. My dishwasher stopped drying loads first week of August. I have since had 4 technicians come already and replace 3 parts on different visits. I've been with my appliance for over two months. I'm waiting for the 5th technician today as we speak. Their technicians are not technical. Meaning they are not troubleshooting the actual issue. Rather they are guessing on which part to replace. They have replaced the board, the water pump and something involving the soap dispenser. I'm not a appliance technician. However I knew none of those repairs would fix the issue. None of those part have anything to do with the heating element. None the less. If you have to pay for their service. I suggest you go elsewhere. They have technicians who are poorly trained, not trained or incompetent.

First I have to say that the technician, Desmon, was a 10 out of 5. He went above and beyond to fix my washer. However the company, Sears Home Services should be avoided at all costs. It took over 4 months to get my washer fixed. Parts were unavailable for months. They never had a record of me when I called, despite supposedly having fixed my account the previous time I called. Everytime I did call somehow the resolution needed to be escalated and would require anywhere from 5 to 10 business days to resolve. They never got back to me, I would have to call. On top of that I would have AI texts. One of the texts said my part was available. Then my AI sent me a list of dates for a tech to come. Including the next day when I didn’t have a part for him. How could that happen. When I called the home service line they didn’t have a clue about what I was talking about. Then they told me they couldn’t book an appointment for me anyway bc there were no techs at all working in my area for the foreseeable future. But she would escalate my concern. Lol. Another 5 business days. I decided to book my appointment through the AI. We figured what do we have to loose. I made it for several weeks out in case the part would be ordered. Well not only did Desmon show up, he went out of his way to buy the part before he came bc it never came. He requested a helper bc the washer was stacked. ( the helper was in the notes but the company did nothing about procuring one for him). This is only the cliff notes of my repair nightmare. Needless to say I will no longer be signing with this company again. On yelp there is a list of complaints as well as a class action suit in Illinois. Walk away if you are smart.

Service never completed. Sears scheduling is atrocious. Incompetence.

Terrible tech, sent him away. He's been here twice and never finishes the job. No communication, no text or call before arrival. Sears has been told not to send him to us.